Third Key Holder

Hollywood Feed; Tennessee; On-site; USD 21,352 - 26,174; Full time

Benefits offered by this job

Generous discounts

Free pet food and supplements

Tips from customers

Job summary

A pet supply retail store in Tennessee is seeking a Third Key Holder to assist with store operations, customer service, and team support. The ideal candidate will possess strong communication skills, sales experience, and an eagerness to learn about store products. This full-time position offers an hourly wage between $15.50 and $19 and includes benefits like tips and discounts for team members. Physical demands include the ability to lift 50 lbs and stand for long periods.

Qualifications

• Commitment to animals and their owners is vital.
• Ability to learn quickly about products.
• Valid driver's license with at least 2 years of driving experience.

Responsibilities

• Open and close the store to prepare for operations.
• Greet customers and assist with their needs.
• Maintain communication with supervisors and coworkers.
• Participate in educational sessions.
• Perform routine maintenance tasks.

Skills

Strong verbal communication skills

Sales and customer service abilities

Knowledge of store products

Education

High School Diploma or equivalent

Tools

Point-of-sale system

Job description

Job Summary

The Third Key Holder, who reports to the Store Manager and Assistant Store Manager, opens and closes the store, serves customers, and ensures safe, efficient, and profitable operations while upholding Hollywood Feed's first policy: "Do what is right by the customer."

This position offers a competitive hourly wage of $15.50/hr. to $19/hr.

Key Responsibilities

• Arriving prior to opening and remaining after closing to ensure the store is fully prepared for business operations.
• Assuming managerial responsibilities in the event of management absences.
• Greet and assist customers in accordance with Hollywood Feed's established customer service standards.
• Demonstrate comprehensive knowledge of store products to effectively address the needs of both pets and customers.
• Maintain open and respectful communication with supervisors and coworkers.
• Work efficiently both independently and as part of a team, providing support and training to new employees.
• Expected to have open and weekend availability including closing 3 nights per week.
• Unload and properly stock product deliveries.
• Obtain proficiency in operating the Hollywood Feed point-of-sales system, including:
  • Opening and closing registers.
  • Creating customer accounts.
  • Processing customer transactions.
  • Performing inventory management tasks such as cycle counts.
• Participate in all scheduled Hollywood Feed educational sessions.
• Complete routine weekly store maintenance, including restroom cleaning, sweeping, mopping, dusting, setting up displays, updating prices, and related duties.
• Perform additional administrative duties as assigned.

Requirements & Qualifications

• Commitment to animals and their owners is vital at Hollywood Feed.
• Strong verbal communication and active listening skills.
• Proven sales and customer service abilities.
• Knowledge of store products or ability to learn quickly.
• Ability to operate or learn the point-of-sale system.
• Valid driver's license with at least 2 years' driving experience (including learner's permit period).

Physical Requirements

• Must be 18 or older.
• Able to lift 50 lbs. overhead and stock shelves repeatedly.
• Can bend, kneel, push, pull, reach, twist frequently.
• Able to stand and walk for 8–10 hours.
• Can climb ladders often to access products.
• Meet Safe Driving Policy and willing to drive company delivery vehicle.

Education & Experience

• High School Diploma or equivalent

In addition to competitive wages and benefits, retail employees receive tips, and all employees enjoy generous discounts plus free pet food and supplements as Hollywood Feed team members.

Hollywood Feed is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.