Therapy Services Representative - Float

Florida Orthopaedic Institute; Tampa (FL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full-time position

Career growth

Stable employer

Job summary

Florida Orthopaedic Institute in Tampa, FL is seeking a Therapy Front Representative to manage front desk operations for the Therapy department. You will greet patients on arrival, verify benefits, collect patient payments, maintain charts, and coordinate scheduling in alignment with the Therapy Plan of Care.

The role emphasizes strong customer service, clear communication with therapists, and proactive follow-up on insurance matters.

Qualifications

• High School Diploma or equivalent is required.
• Customer service skills are essential.
• Preferably experience in a medical environment.

Responsibilities

• Provide excellent customer service at all times.
• Obtain therapy benefits for patients and manage related communications.
• Monitor therapy prescriptions for expiry or fulfillment status.
• Retrieve voice messages and return calls promptly and professionally.
• Communicate effectively with therapists on patient matters.
• Inform patients about insurance issues before appointments.
• Keep the work area tidy and clutter-free.
• Check and respond to voicemail messages.
• Cross-train in therapy front desk areas.
• Attend monthly staff and FD meetings.
• Complete tasks with professionalism and courtesy.
• Acknowledge and greet patients on arrival.
• Collect co-pays, co-insurance, and deductibles at service time.
• Explain new patient paperwork and benefits.
• Follow up on inactive patients.
• Schedule new and established therapy patients per care plan.
• Communicate with patients, visitors, and FOI team members.
• Complete chart discharge procedures and prepare for records.
• Distribute and collect mail twice daily.
• All other duties as assigned.

Skills

Customer service

Medical environment experience

Effective communication

Education

High School Diploma or equivalent

Job description

The Therapy Front Representative is responsible for all aspects of Therapy front end office functions from greeting the patient on the first visit, through their final visit at discharge. Major areas of the Front Desk Representative include benefit verification and authorization, patient financial responsibility collection, Therapy chart maintenance, patient scheduling, financial end of day collection reconciliation, and patient follow up on all Business Office related functions regarding Therapy Visits.

Qualifications:

High School Diploma or equivalent, Customer Service Skills, and Preferably experience in the medical environment

Key Responsibilities:

• Provide Excellent Customer Service at all times.
• Obtain therapy benefits for all patients walk over splints for patients.
• Monitor current therapy prescriptions for expired or fulfilled therapy prescriptions
• Retrieve voice messages and ensure all calls are returned promptly and professionally
• Ensure good communication with Therapist’s regarding all patient matters.
• Contact any patients that should be advised of issues regarding their insurance such as: terminated coverage, therapy visits not authorized, etc in advance before the patient’s appointment.
• Keep work area tidy free from clutter always.
• Check and respond to all voicemail messages.
• Cross train in all therapy front desk areas.
• Attend and participate in the monthly staff and FD meetings in your clinic.
• Perform job duties with professionalism and courtesy at all times
• Ensures that all tasks are completed before leaving at the end of your schedule shift.
• Acknowledge and greet all patients upon arrival to the Therapy department.
• Collect all co-payments, co-insurance and deductibles at the time services are rendered.
• Explain in detail all new patient paperwork including benefits to all new patients.
• Follow up on all inactive patients.
• Call patients from the Athena orders.
• Schedule all Therapy New and Established patients per the Therapy Plan of Care.
• Communicate well with patients, visitors, and all FOI team members
• Complete Chart Discharge procedures and prepare for Medical Records.
• Distribute and Collect Mail 2 times a day
• All other duties as assigned.

At FOI our goal is to provide our patients with world-class orthopedic care.

Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.

What we offer:

• Full time opportunities available, with room for career growth and advancement.
• Excellent job security and stability, to promote an optimal work life balance.
• Be part of this dynamic and growing high level Therapy Services team!
• Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.