Therapy Scheduler-Inpatient

REHAB Hospital of the Pacific; Honolulu (HI); On-site; USD 24,000 - 37,000; Full time

Job summary

REHAB Hospital of the Pacific in Hawaii seeks an Inpatient Therapy Scheduler to coordinate patient therapy hours and minimize scheduling conflicts across disciplines. You will partner with therapists, CCCs, nurses, and front-desk staff to ensure timely care and accurate documentation.

Responsibilities include monitoring daily schedules, communicating changes, and supporting productivity goals while delivering compassionate service to patients and families in an inpatient setting.

Qualifications

• High school graduate or equivalent.
• At least one year experience in a healthcare setting.
• Basic computer knowledge.

Responsibilities

• Collaborate with therapists, information desk staff, and clinic leadership to ensure timely scheduling of patients’ appointments.
• Provide timely response to internal and external customers regarding scheduling questions, concerns and comments.
• Work with outpatient personnel to schedule float and clinical staff as needed when available.
• Monitor daily therapists’ schedules for open slots to meet productivity goals.
• Maintain communication with treating therapists to align schedules with patient needs.
• Demonstrate flexibility with work schedule to support REHAB.
• Incorporate schedule changes due to medical, staff, or patient needs into the plan.
• Review schedules for accuracy before posting in patient care units and clinics.
• Ensure patients are scheduled to meet therapy minutes required.
• Follow organizational policies and procedures; perform other duties as assigned.

Skills

Scheduling

Customer service

Healthcare

Education

High school diploma or equivalent

Associates degree in Healthcare

Tools

Google G Suite

Report writer

Database software

Job description

Position Title: Therapy Scheduler - Inpatient

FLSA Status: Non-Exempt Department: Therapy Reports To: Therapy Leadership

POSITION SUMMARY

As an Inpatient Therapy Scheduler, you will help to ensure that REHAB patients and their families receive caring and dedicated service at REHAB. You will support our Therapy Department and assist with a variety of services, including scheduling patients for various inpatient therapy services and assuring the required patient therapy hours are provided. Coordinates inpatient resources for timely continuum of care and reduces patients’ scheduling conflicts, changes, and cancellations/no-show between all disciplines. Integrates with inpatient therapists, physicians, Clinical Care Coordinators (CCC’s), nurses, nursing unit secretaries, and dietary staff in order to provide timely services for patients and complete required documentation. With a commitment to delivering high-quality, comprehensive and innovative inpatient and outpatient rehabilitation services.

Wage Range: $17.78 per hour to $26.67 per hour The actual wage is dependent on the applicant's relevant experience and qualifications for this position. The wage range for this position may be subject to change in the future depending on a variety of factors such as market conditions, business needs, legal developments, and other appropriate factors.

REQUIRED QUALIFICATIONS

• Certification/Licensure: None
• Education: High school graduate or equivalent.
• Skills/Experience: At least one (1) year experience in a healthcare setting. Basic computer knowledge.

PREFERRED QUALIFICATIONS

• Certification/Licensure: None
• Education: Associates degree in Business or higher in the field of healthcare.
• Skills/Experience: Familiarity with rehabilitation, and/or healthcare front office. Two (2) or more years work experience in healthcare. Previous experience in scheduling and customer service.

CORE VALUES

• Honesty – Speak and act with truth and respect.
• Engagement – Embrace and commit to our mission, vision and values.
• Aloha – Serve others with a spirit of kindness and compassion.
• Resilience – Rebound and recover with a sense of urgency.
• Teamwork – Work together for success.

ESSENTIAL JOB FUNCTIONS

• Collaborate with therapists, information desk staff, and clinic leadership to ensure timely scheduling of patients’ appointments
• Provide timely response to internal and external customers regarding scheduling questions, concerns and comments in order to improve efficiency in the patient’s continuum of care.
• Work in conjunction with outpatient personnel to schedule and provide float and clinical staff as needed when available
• Monitor daily the therapists’ schedule for open slots to ensure each therapist is scheduled to meet productivity goals.
• Maintain communication with treating therapist to ensure patients’ schedules are consistent with patients’ needs.
• Demonstrate flexibility with work schedule to support the needs of REHAB.
• Collaborate with therapists and other team members regarding all schedule changes due to medical reasons, patient needs, staff sick calls/absences, add-on admissions and modifications.
• Obtain weekly staffing sheet of therapists’ schedules and any therapists’ requests for the next day (i.e. unexpected home visits/assessments, family conferences, CETS, community re-entry activities, goal sets, meetings, projects) and individual therapists’ status (modified duty, no infectious patient treatment) and incorporates activities into the therapy schedule.
• Review therapy schedules for accuracy prior to posting in the patient care units and in the therapy clinics.
• Assures that all patients are scheduled to meet the therapy minutes required.
• Uses sound judgment and ensures patient safety.
• Follows and adheres to all organizational and departmental policies and guidelines, code of conduct, and REHAB employee handbook.
• Performs other duties as assigned.

PROFESSIONALISM AND COMPLIANCE COMPETENCIES

• Job Knowledge Accountability Communication and interpersonal/relationship building skills Adaptability and Problem Solving, Decision Making Organization and Project Management

EQUIPMENT, TOOLS, WORK AIDS USED

• Office equipment, including telephone, computer and multifunction devices (MFDs).
• Google’s G Suite, report writer and database software

REHAB Hospital of the Pacific (REHAB) is Hawaii's only premier, acute-care rehabilitation hospital dedicated to providing high-quality, comprehensive and innovative inpatient and outpatient rehabilitation services. Our clinical team of comprehensive rehabilitation experts and specialized programs serve individuals with physical and cognitive disabilities from injury or disease, including stroke, traumatic brain injury, spinal cord injury, complex orthopedics, chronic pain and more.