Therapy Patient Access Representative

Toa; Mount Juliet (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

TOA is seeking a Therapy Patient Access Representative in Mt. Juliet, TN to manage therapy orders, schedule appointments, verify patient demographics and insurance, and connect patients with the best care. The role requires empathy, organization, and strong phone communication.

Ideal candidates will be detail-oriented, capable of multi-tasking across systems, and proficient with NextGen or similar EMR platforms in a hybrid work environment.

Qualifications

• Commitment to excellent customer service and daily execution.
• Maintain professional and empathetic tone during calls.
• Enjoy phone-based correspondence and organization.
• Proficiency with basic computer programs including Excel and Word.
• Experience with EMR systems (NextGen or similar) preferred.
• High school diploma required; college degree preferred.

Responsibilities

• Receive and manage therapy orders via the NextGen Task Basket.
• Contact patients to schedule therapy appointments.
• Answer inbound calls from new and existing patients.
• Review NextGen for demographics and insurance verification.
• Dissect details to schedule convenient appointments.
• Schedule appointments through NextGen.
• Troubleshoot and resolve patient needs within TOA guidelines.
• Navigate multiple systems while documenting information.

Skills

Customer service

Organization

Phone communication

Multitasking

Team collaboration

Education

High school diploma

Tools

NextGen EMR

Microsoft Office

Job description

Mt Juliet
77 Belinda Parkway
Suite 201
Mt. Juliet, TN 37122, USA

Mt Juliet
77 Belinda Parkway
Suite 201
Mt. Juliet, TN 37122, USA

Locations

Mt Juliet
77 Belinda Parkway
Suite 201
Mt. Juliet, TN 37122, USA

Mt Juliet
77 Belinda Parkway
Suite 201
Mt. Juliet, TN 37122, USA

• Hybrid
• Travel Required : No
• Full-Time
• Requisition #: THERA001367

Description

The TOA Therapy Patient Access Representative is our patients' biggest advocate. This role provides patients with top notch customer service and understands TOA physicians, locations, and services inside and out to ensure our patients are getting connected to the best care possible for each unique situation.

• Receive and manage therapy orders via the Nextgen “Task Basket”.
• Contact patients to schedule therapy appointments.
• Answer inbound calls from new and existing patients
• Review in Nextgen and confirm patient demographics and insurance information
• Dissect pertinent details such as patient address, availability, to find the most convenient and effective appointment for the patient
• Schedule patient appointments through NextGen
• Use critical thinking and your expertise within TOA guidelines to arrive at solutions for patients- even if that means finding a creative resolution
• Maneuver between multiple screens and multiple systems when documenting information and searching for therapist availability
• Review online appointment requests and schedule those appointments
• Handle inbound referrals for your designated physician(s)
• Respond effectively to time sensitive email communication
• Other duties as assigned

Requirements

• You have the drive to provide excellent customer service and execute that on a daily basis
• It comes natural for you to maintain a professional and empathetic tone while conducting phone calls - even when call volumes are high and you’re multi-tasking
• You enjoy corresponding over the phone
• You’re very organized and pay close attention to detail
• Working with computers comes easy to you- you know the basics of
• Microsoft programs such as excel, word, and office
• You enjoy being a part of a team that works collaboratively to achieve goals
• You successfully work across boundaries, including other TOA roles and clinics
• Knowledge of patient appointment scheduling is a plus
• Previous experience working with an EMR, such as NextGen (or similar documentation systems) is preferred
• High school degree is required, a college degree is preferred

TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers.

Travel Required

No .

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.