Therapy Care Specialist - Acute Infusion Pharmacy Technician

Soleo Health; Tempe (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive Wages

401(k) with a Match

Referral Bonus

Paid Time Off

Great Company Culture

Annual Merit Based Increases

No Weekends or Holidays

Paid Parental Leave Options

Affordable Medical, Dental, & Vision

Company Paid Disability & Basic Life

HSA & FSA (including dependent care)

Education Assistance Program

Job summary

Soleo Health seeks a full-time Therapy Care Specialist to support specialty infusion patients in Tempe, AZ and surrounding areas. The role involves coordinating medication dispenses, working under a pharmacist, and ensuring seamless patient care throughout the service period.

The position requires on-site work, AZ Pharmacy Technician license, and PTCB/NHA certification. Healthcare team collaboration and data accuracy are essential for success.

Qualifications

• Prior experience in home infusion, compounding and/or specialty pharmacy is required.
• Licensed Pharmacy Technician in AZ and PTCB/NHA certification are required.
• Strong Excel/Office skills and ability to manage multiple tasks.

Responsibilities

• Act as single point of contact for specialty patients and liaise with branch personnel.
• Capture assessment data, determine patient supply needs, schedule deliveries.
• Run daily and weekly pharmacy reports as needed.
• Answer phones, monitor faxes, and manage refill queues.
• Coordinate with intake and billing to maintain active insurance coverage.

Skills

Customer service

Excel

Word/Outlook

CPR+

Education

High School Diploma or equivalent

Licensed Pharmacy Technician in AZ

PTCB or NHA Certification

Tools

Insight

Genesys

Citus

AlayaCare

Job description

Description

Soleo Health is seeking a

• Must be able to work 100 percent in office**


• This is a non-IV compounding role**


• Competitive Wages


• 401(k) with a Match


• Referral Bonus


• Paid Time Off


• Great Company Culture


• Annual Merit Based Increases


• Paid Parental Leave Options


• Affordable Medical, Dental, & Vision Insurance Plans


• Company Paid Disability & Basic Life Insurance


• Education Assistance Program

Job Type

Full-time

Description

Soleo Health is seeking a Full time, Therapy Care Specialist to support our specialty infusion pharmacy patients in the Tempe, AZ and surrounding areas. Join us in Simplifying Complex Care!

• Must be able to work 100 percent in office**


• This is a non-IV compounding role**

Soleo Health Perks

• Competitive Wages


• 401(k) with a Match


• Referral Bonus


• Paid Time Off


• Great Company Culture


• Annual Merit Based Increases


• No Weekends or Holidays


• Paid Parental Leave Options


• Affordable Medical, Dental, & Vision Insurance Plans


• Company Paid Disability & Basic Life Insurance


• HSA & FSA (including dependent care) Options


• Education Assistance Program

The Position

The Therapy Care Specialist will work with SoleoRx TCMC model and utilize national and local resources to facilitate high quality care of a patient with specialty pharmacy needs. The Therapy Care Specialist will work under the supervision of a Pharmacist to oversee logistics of a patient’s dispense and prescription maintenance, assessment data capture, and serves as the point person to coordinate patient care across all layers of the patient care continuum while on service with Soleo Health.

Responsibilities include

• Act as single point of contact for specialty patients and as liaison with Soleo branch personnel to coordinate timely medication dispense and delivery


• Works under supervision of specialty pharmacist and/or branch pharmacist to capture assessment data, ascertain patients supply needs, and schedule new and refill medication deliveries


• Run daily and weekly pharmacy reports as needed


• Answer phones and warm transfer call to appropriate location, monitor incoming faxes, and monitor TCMC refill queues


• Send orders to physicians for signature


• Work with intake/reimbursement staff to maintain active patient insurance coverage and actively pursue authorizations and re-authorizations with the auth/billing staff at the branch level


• Documentation of all patient interaction and care coordination in the designated system of record for clear and consistent communication


• Complete therapy specific training as required

Schedule

• Full-Time, Monday to Friday, 8:30am-5pm, 40 hours per week.


• Must be able to work fully on-site.


• Must be licensed in the state of Arizona as a Pharmacy Technician


• PTCB or NHA Certification Required


• Preferred experience with scheduling refill deliveries for Acute Infusion Pharmacy patients

Requirements

• Prior experience in home infusion, compounding and/or specialty pharmacy required


• High School Diploma or equivalent


• Licensed Pharmacy Technician required for the state of Arizona


• PTCB or NHA Certification required


• Prior customer service/patient services experience


• Basic to intermediate efficiency with Microsoft Excel, Word and Outlook – additional programs knowledge of: Insight, CPR+,Genesys, Citus, AlayaCare

About Us

Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!

Soleo’s Core Values

• Improve patients’ lives every day


• Be passionate in everything you do


• Encourage unlimited ideas and creative thinking


• Make decisions as if you own the company


• Do the right thing


• Have fun!

Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.

Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.

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