Therapy Care Specialist - Specialty Infusion Pharmacy Technician

Soleo Health; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Wages

401(k) with a Match

Referral Bonus

Paid Time Off

Great Company Culture

Annual Merit Based Increases

No Weekends or Holidays

Paid Parental Leave Options

Affordable Medical, Dental, & Vision

Company Paid Disability & Basic Life

HSA & FSA (including dependent care)

Education Assistance Program

Job summary

Soleo Health in Morrisville, NC is seeking a Therapy Care Specialist to support our specialty infusion pharmacy. This role requires in-office work and works under supervision of a Pharmacist to oversee logistics of patient dispense and care coordination.

You will coordinate deliveries, capture assessment data, and ensure insurance authorizations while maintaining clear documentation in our system; prior home infusion or specialty pharmacy experience is preferred.

Qualifications

• Licensed/Registered Pharmacy Technician in North Carolina.
• High School Diploma or equivalent.
• PTCB/NHA Certification preferred.
• Experience in home infusion, compounding or specialty pharmacy.
• Experience scheduling patient deliveries; customer service experience.

Responsibilities

• Act as single point of contact for specialty patients and coordinate medication dispense.
• Coordinate patient deliveries and scheduling with pharmacy staff.
• Run daily and weekly pharmacy reports.
• Answer phones and route calls; monitor faxes and refill queues.
• Obtain physician signatures for orders.
• Maintain active patient insurance coverage and authorizations with billing staff at the branch level.
• Document patient interactions and care coordination in the designated system.
• Complete therapy-specific training as required.

Skills

Customer service experience

Education

High School Diploma

Pharmacy Technician license (NC)

Tools

MS Excel

Word

Outlook

CPR+

Insight

Citus

Genesys

Paylocity

Job description

Description

Soleo Health is seeking a

• Must be able to work 100 percent in office**
• Competitive Wages
• 401(k) with a Match
• Referral Bonus
• Paid Time Off
• Great Company Culture
• Annual Merit Based Increases
• Paid Parental Leave Options
• Affordable Medical, Dental, & Vision Insurance Plans
• Company Paid Disability & Basic Life Insurance
• Education Assistance Program

Job Type

Full-time

Description

Soleo Health is seeking a Therapy Care Specialist to support our specialty infusion pharmacy in Morrisville, NC. Join us in Simplifying Complex Care!

• Must be able to work 100 percent in office**

Soleo Health Perks

• Competitive Wages
• 401(k) with a Match
• Referral Bonus
• Paid Time Off
• Great Company Culture
• Annual Merit Based Increases
• No Weekends or Holidays
• Paid Parental Leave Options
• Affordable Medical, Dental, & Vision Insurance Plans
• Company Paid Disability & Basic Life Insurance
• HSA & FSA (including dependent care) Options
• Education Assistance Program

The Position

The Therapy Care Specialist will work with SoleoRx TCMC model and utilize national and local resources to facilitate high quality care of a patient with specialty pharmacy needs. The Therapy Care Specialist will work under the supervision of a Pharmacist to oversee logistics of a patient’s dispense and prescription maintenance, assessment data capture, and serves as the point person to coordinate patient care across all layers of the patient care continuum while on service with Soleo Health.

Responsibilities

• Act as single point of contact for specialty patients and as liaison with Soleo branch personnel to coordinate timely medication dispense and delivery
• Works under supervision of specialty pharmacist and/or branch pharmacist to capture assessment data, ascertain patients supply needs, and schedule new and refill medication deliveries
• Run daily and weekly pharmacy reports as needed
• Answer phones and warm transfer call to appropriate location, monitor incoming faxes, and monitor TCMC refill queues
• Send orders to physicians for signature
• Work with intake/reimbursement staff to maintain active patient insurance coverage and actively pursue authorizations and re-authorizations with the auth/billing staff at the branch level
• Documentation of all patient interaction and care coordination in the designated system of record for clear and consistent communication
• Complete therapy specific training as required

Schedule

• Must be able to work 100% in-office
• Must be able to work Full-time, Monday-Friday 8:30am-5pm CST, 40 hours per week
• Must be a Licensed/Registered Pharmacy Technician for the state of North Carolina
• Preferred PTCB or NHA Certification
• Preferred experience with scheduling deliveries for Specialty Infusion Pharmacy patients

Requirements

• Prior experience in home infusion, compounding and/or specialty pharmacy required
• High School Diploma or equivalent
• Registered/Licensed Pharmacy Technician license required for the state of North Carolina in goodstanding
• PTCB/NHA Certification Preferred
• Prior experience scheduling patient refill deliveries, preferred experience with home infusion
• Prior customer service/patient services experience
• Basic to intermediate efficiency with Microsoft Excel, Word and Outlook (Experience with CPR+, Insight, Citus, Genesys, and Paylocity preferred)

About Us

Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!

Soleo’s Core Values

• Improve patients’ lives every day
• Be passionate in everything you do
• Encourage unlimited ideas and creative thinking
• Make decisions as if you own the company
• Do the right thing
• Have fun!

Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.

Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non‑merit factor.

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