Therapeutic Team Manager – Supporting Smiles

Ormiston Families; Norfolk (VA); Hybrid; USD 56,000 - 64,000; Full time

Job summary

Ormiston Families in Norwich is seeking a Therapeutic Team Manager to lead the Supporting Smiles pathway and supervise a team of therapists, including systemic therapists, counsellors, CBT therapists and play therapists.

The role combines clinical work with line-management, requiring excellent communication and organizational skills, in a hybrid, full-time setting. DBS checks are required for relevant posts, and the closing date is 28 September 2026.

Qualifications

• Excellent interpersonal, written and verbal communication skills are essential.
• Demonstrated ability to lead and supervise therapeutic teams.

Responsibilities

• Lead the therapeutic pathway and provide supervision and organisational support to the CYP mental health service.
• Manage and support a range of therapeutic practitioners, including waiting list coordination and various therapists.
• Hold a clinical caseload while ensuring high-quality psychological interventions.
• Collaborate with colleagues and external stakeholders to run the service smoothly and effectively.

Skills

Interpersonal communication

Written communication

Verbal communication

Leadership

Job description

Home > Therapeutic Team Manager – Supporting Smiles

Therapeutic Team Manager – Supporting Smiles

The post advertised is a full-time, permanent position (37.5 hours per week).

The salary for this post is £42,600 per annum.

Your base location will be our hub in central Norwich, with hybrid working opportunities, and will likely include travel across the county.

At Ormiston Families, we believe everyone in the East of England deserves to feel happier, stronger and understood. For more than 45 years, we’ve been supporting children, young people and families to overcome challenges, improve emotional wellbeing and build brighter futures. Everything we do is rooted in our values of collaboration, compassion and effectiveness, and we’re proud to work alongside people rather than simply for them, creating lasting change through trusted relationships, early intervention and evidence-based support.

Our people are at the heart of our success. We know that when our colleagues feel valued, supported and empowered, they can make the greatest difference to the lives of others. That’s why we’re committed to creating an inclusive, welcoming workplace where everyone can thrive, develop and feel proud of the impact they make. Whether you’re working directly with families or supporting our services behind the scenes, you’ll be part of a dedicated team that shares a common purpose: helping children, young people and families build resilience, strengthen connections and create positive, lasting change in their communities. If you’re looking for a rewarding career where your skills, ideas and compassion can genuinely transform lives, we’d love you to join us.

The Role

Our Supporting Smiles service provides professional mental health support to children and young people through our Therapeutic Pathway for 4–13-year-olds and our Children’s Wellbeing Practitioner service for 5–18-year-olds. Whether children and young people live in Norfolk or Waveney, or are registered with a Norfolk or Waveney GP, we provide evidence-based therapeutic support tailored to their individual needs.

The service is excited to invite applications from enthusiastic, well-motivated individuals to lead our therapeutic pathway and provide supervision and organisational support to this core function of our children and young people’s (CYP) mental health service.

The role of Therapeutic Team Manager is to manage and support a range of therapeutic practitioners, delivering high-quality psychological interventions. The teams managed within this role may include those responsible for waiting list coordination, as well as Systemic Therapists, Counsellors, CBT Therapists, and Play Therapists, among others. This role will also include holding a clinical caseload.

Your clinical and management skills will help us develop and lead our diverse clinical teams, which include trainees, early-career professionals, developing practitioners and highly experienced practitioners. These skills will ensure we can provide a responsive, high-quality service. You will be expected to work collaboratively with colleagues and external stakeholders. As a valued member of our management team, you will help us to ensure the service runs smoothly and provide effective leadership and management of clinical staff and resources. We’re looking for someone who is organised, forward‑thinking, highly motivated, and works well in a team. Excellent interpersonal, written and verbal communication skills are essential.

Staff wellbeing is a top priority for us. We have a very active well‑being team within the organisation and work hard to ensure that a supportive, collaborative and productive culture is in place.

If you have any queries, or for an informal chat, please email: [e-mail]

Closing date for applications: 9am, Monday 28th September 2026

Safeguarding And DBS Requirements For Your Role

Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.