Therapeutic Case Planner

Children's Aid Society; New York (NY); Hybrid; USD 66,000 - 70,000; Full time

Job summary

Children's Aid Society in New York seeks a Therapeutic Case Planner to deliver trauma-informed, strengths-based services to families affected by IPV.

You will conduct safety-focused assessments, develop individualized intervention plans, provide supportive counseling, and advocate to help children thrive in safe, stable homes.

This role reports to the Program Supervisor, requires an MSW, and involves coordinating with ACS and community partners to reduce barriers to services.

Qualifications

• Master's degree in social work is required.
• Experience with trauma-informed care preferred.
• Experience with NYC ACS and child welfare families preferred.

Responsibilities

• Maintain a caseload of approximately 10-11 families and conduct two face-to-face contacts monthly.
• Conduct joint home visits with ACS and explain program requirements and benefits.
• Administer the ACS Domestic Violence Screening Tool and complete intake/assessment documentation.
• Provide crisis intervention, counseling, safety planning and advocacy.
• Develop and maintain Family Assessments and Service Plans with measurable goals.
• Maintain accurate case records in PROMIS and Connections databases.
• Coordinate with community-based providers and make referrals.
• Attend Family Team Conferences and supervision meetings.

Skills

Time Management

Bilingual English Spanish

Written Communication

Team Collaboration

Safety & Incident Reporting

Problem Solving

Interpersonal / Communication Skills

Empathy

Decision Making

Critical Thinking

Conflict Resolution

Education

Masters of Social Work (MSW)

Job description

Salary: $66,300-$70,000/yr

Position Summary

The Therapeutic Case Planner provides comprehensive, trauma-informed, and strengths-based services to parents and families affected by intimate partner violence (IPV). The position focuses on identifying and addressing barriers to children's health, safety, and well-being while supporting families in achieving stability, strengthening relationships, and reducing the likelihood of future involvement with the child welfare system. The Therapeutic Case Planner is responsible for conducting safety-focused assessments of children and families, developing individualized intervention and service plans, providing supportive counseling and advocacy, and helping families identify and implement sustainable solutions. Through coordinated case management and collaboration with community partners, the Therapeutic Case Planner supports parents in establishing safe, stable, and nurturing environments for their children. The Therapeutic Case Planner reports directly to the Program Supervisor.

Children's Aid Mission

To help children in poverty to succeed and thrive. We do this by providing comprehensive support to children and their families in targeted high-needs New York City neighborhoods. Children's Aid annually serves children and their families at over 40 sites in New York, as well as through three national program models. Children's Aid is concentrating its efforts on creating cradle-through-college pathways in high-need neighborhoods, with a focus on children's health, family stability, education, and social and emotional development.

Culture and Values

• We put children, youth, and families first: We listen to and incorporate the voices of children, youth and families in all that we do.
• We seek equity and transformation in our communities: We courageously work within and outside systems to create opportunities for children, youth and families.
• We strive for excellence: We hold ourselves to the highest standards and are committed to continuous learning and improvement.
• We are powered by collaboration: Our work is stronger when we trust, partner, and respect each other and the communities we serve.
• We are driven by compassion: We lead with kindness, care, and empathy and believe in the endless potential of the people we serve and our team.

Essential Duties and Responsibilities

• Understand, promote, and demonstrate the organization's Mission, Vision, and Core Values while adhering to all organizational policies, procedures and professional standards.
• Maintain a caseload of approximately 10-11 families and complete a minimum of two face-to-face contacts with each family per month.
• Conduct joint home visits with the Administration for Children's Services (ACS) and participate in establishing case disposition by explaining program requirements and benefits of program.
• Job Description
• Administer the ACS Domestic Violence Screening Tool and complete all required program intake and assessment documentation within required timeframes.
• Utilize appropriate screening and assessment tools to evaluate the needs, strengths, risks and safety of children and family members.
• Provide crisis intervention, supportive counseling, psychoeducation, safety planning, ongoing safety assessments and reassessments as needed.
• Provide advocacy and support to families navigating child welfare, public benefits, law enforcement, legal and family court systems.
• Assist families in accessing and securing essential services via advocacy and referrals, including safe and stable housing, public benefits, emergency financial assistance, health care, mental health services, substance use services, educational resources, legal advocacy and representation, parenting support and other case management resources.
• Develop and maintain individualized Family Assessments and Service Plans that reflect family strengths, identified needs, safety concerns, and measurable goals.
• Maintain accurate, timely, and up-to-date case records, progress notes, contact documentation and other required records, including entering case information into the PROMIS and Connections database systems.
• Accompany and support clients at appointments and other activities necessary to access services and resources.
• Establish and maintain collaborative relationships with community-based providers and make appropriate referrals to support continuity and coordination of care.
• Schedule, facilitate, and participate in Family Team Conferences and Service Termination Conferences for families on the assigned caseload.
• Participate in individual and group supervision, team meetings, case consultations, professional development activities, trainings and workshops.
• Attend all required SWF, ACS, and external trainings.
• Maintain flexibility in work hours and location, including working remotely, in the field, within the community, or at various CA offices to effectively meet family needs and maximize time and resources.
• Perform other related duties and responsibilities as assigned.

Minimum Qualifications

• Master's degree in social work (MSW) or a closely related field required.
• Education, training, or professional experience in trauma-informed care preferred.
• Experience working with, or knowledge of, NYC Administration for Children's Services (ACS) and child welfare-involved families preferred.

Key Competencies

• Knowledge of New York City's domestic violence service system and familiarity with public benefits, child welfare, legal, housing, health, and community-based service systems.
• Experience providing services to individuals and families affected by Intimate Partner Violence (IPV) strongly preferred.
• Strong engagement, assessment, advocacy, and case management skills.
• Demonstrated ability to work effectively with children, adolescents, parents, and families experiencing complex or challenging circumstances.
• Commitment to a strengths-based, trauma-informed, culturally responsive and family-centered approach to service delivery.
• Strong understanding of safety planning, crisis intervention and family stabilization practices.
• Excellent verbal, written, interpersonal, and organizational communication skills.
• Ability to establish trusting relationships with clients while maintaining appropriate professional boundaries.
• Ability to work collaboratively with ACS, community-based organizations, legal professionals and other service providers.
• Strong documentation, time-management, problem-solving, and organizational skills.
• Ability to manage a diverse caseload, prioritize competing responsibilities and work independently while actively participating in supervision and team collaboration.

Behaviors

• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
• Team Player - Works well as a member of a group
• Dedicated - Devoted to a task or purpose with loyalty or integrity

Education

• Masters of Social Work (required)

Experience

• Experience providing services to families affected by IPV preferred. (preferred)

Skills

• Time Management (required)
• Bilingual (English + Spanish) (preferred)
• Written Communication (preferred)
• Team Collaboration (preferred)
• Safety & Incident Reporting (preferred)
• Problem Solving (preferred)
• Interpersonal / Communication Skills (preferred)
• Empathy (preferred)
• Decision Making (preferred)
• Critical Thinking (preferred)
• Conflict Resolution (preferred)

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not tolerate discrimination, harassment, or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children's Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children's Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children's Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes. The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.