Keyholder

Theory; Carlsbad (CA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

Theory is seeking a store leadership professional to drive sales and profitability in a busy retail environment in California. As a Key Holder and Operations Leader, you will work with the Store Manager to create memorable shopping experiences, coach the sales team, and manage stock and inventory while maintaining brand standards.

You will build client relationships, operate the POS system, meet KPI targets, and contribute to a strong, customer-focused team culture across store operations.

Qualifications

• 3-4 years' prior work experience in a client-centric, sales environment.
• Dynamic interpersonal and communication skills, both verbal and written.
• Computer skills to operate point of sale system; teamwork is a plus.

Responsibilities

• Meet personal and store sales and KPI goals.
• Demonstrate excellent knowledge of the product to support brand goals.
• Develop sales techniques relevant to the market.
• Establish and maintain client-base.
• Leverage company tools, incentives & strategies to meet sales goals.
• Coach team on the sales floor with consistent feedback.
• Ensure store functions support superior shopping experiences.
• Assist in stock, shipping, receiving protocols and inventory control.
• Collaborate with store managers on risk management and security.

Skills

Client-centric sales

KPI-driven sales

Interpersonal communication

Team collaboration

Tools

POS system

Inventory coordination

Job description

At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live.

Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product.

In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.

The Responsibilities

A Key Holder works within the store management team to help achieve store sales goals and maximize profitability. Through effective management in partnership with Store Manager, the Key Holder works to create a store experience for our clients that results in sales growth. As a key holder, you will be responsible for continuously improving and developing management skills, taking ownership of the responsibilities assigned by the Store Manager, and acting as a role model to the sales team.

Business Leader

• Meet personal and store sales and KPI goals
• Demonstrate excellent knowledge of the product to support the brand goals
• Develop sales techniques that are relevant to the market
• Establish and maintain client-base
• Leverage company tools, incentives & strategies to support meeting sales goals
• Demonstrate strong business acumen by leverage KPI's to support business-driving strategies
• Ensure effective communication between store manager & other team members
• Identify ways to keep the team motivated and engaged
• Present new & innovative ideas to support meeting business goals
• Coach team on sales floor providing relevant and consistent feedback to improve performance

Operations Leader

• Ensure all functions of the store are maintained to support a superior shopping-experiences
• Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork
• Collaborate with store managers in areas of risk management, physical security, store cash control and inventory control.
• Identify product concerns and communicate inventory needs to support the business goals
• Collaborate with cross-functional business partners to support inventory goals

Customer Focus

• Ensure the highest level of customer service to each and all individuals in the store
• Build meaningful relationships with clients through strong-interpersonal skills
• Collaborate with all team members to support a superior shopping experience
• Be present on and off the floor as a Theory Brand Ambassador

The Essentials

• 3-4 years' prior work experience in a client-centric, sales environment
• Dynamic interpersonal and communication skills, both verbal and written
• Computer skills to operate point of sale system, experiences with teamwork is a plus

*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.

As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

Job Type: Full-time

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply