Theft Recovery Agent

The Hertz Corporation; Oklahoma City (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading rental car company in Oklahoma City is seeking a Theft Recovery Agent to ensure theft packages are processed accurately and rental agreements are closed efficiently. The ideal candidate will have customer service experience and proficiency in MS Office, alongside strong communication and organizational skills. This role offers competitive pay and a comprehensive benefits package.

Benefits

Paid Time Off

Medical, Dental & Vision plans

401(k) employer matching

Paid Parental Leave

Educational Reimbursement

Qualifications

• Experience in customer service or call center environment.
• Moderate efficiency in MS Office, including Excel, Word, and Outlook.
• Excellent verbal and written communication skills.
• Ability to work independently and in sensitive situations.

Responsibilities

• Review and resolve overdue rental files in a timely manner.
• Document contract and vehicle information within appropriate systems.
• Confirm stolen status with local authorities.
• Ensure vehicles are placed in the proper hold code.
• Support multiple email inboxes and respond timely.

Skills

Customer service experience

MS Office proficiency

Verbal and written communication skills

Strong organizational skills

Ability to work independently

Bilingual

Job description

A Day in the Life:

The Theft Recovery Agent is responsible for ensuring theft packages are processed accurately and rental agreements are closed in a timely manner.

What You’ll Do:

• Review and resolve overdue rental files in a timely manner within established guidelines.
• Document contract and vehicle information within appropriate systems, including vehicle location(s), conversations, and research.
• Confirm stolen status with local authorities and review all applicable systems to create a theft package and generate demand letter when applicable.
• Ensure vehicles are placed in the proper hold code.
• Review pending theft packages and partner with Corporate Security when appropriate.
• Support multiple email inboxes and ensure responses are sent in a timely manner.
• Assign vehicles to vendors, as appropriate.
• Other responsibilities and projects as assigned.

What We’re Looking For:

• Experience in customer service or call center environment
• Moderate efficiency in MS Office, including Excel, Word, and Outlook
• Ability to learns and achieve proficiency in new software applications
• Excellent verbal and written communication skills
• Ability to work independently
• Bilingual is a plus
• Strong customer service skills with the ability to de-escalate sensitive situations
• Strong organization and analytical skills

What You’ll Get:

• Expected starting rate of $16.50 an hour
• Up to 40% off the base rate of any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more