Theatre Team Member

Cinemark USA, Inc.; Fort Worth (TX); On-site; USD 1,378,000 - 1,860,000; Part time

Benefits offered by this job

Employee Discount

401(k) Matching

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark USA, Inc. is hiring Theatre Team Members to create a welcoming environment for Guests and to provide accurate information about movies, events, and pricing. You may work as Usher, Box Office, or Concessionist depending on staffing needs.

Responsibilities include greeting Guests, operating the POS system, verifying tickets, and keeping theatres clean and safe. This role requires excellent customer service, English communication, and reliable attendance.

Qualifications

• Must be at least 16 years old.
• Flexible availability including evenings, weekends, holidays.
• Excellent guest service and communication skills in English.
• Accurate cash handling and basic math abilities.

Responsibilities

• Greet Guests with a smile in a timely, professional manner.
• Operate Cinemark’s POS system for transactions on the assigned register.
• Verify tickets at podium and direct Guests to their auditorium.
• Provide pricing, movie information, and answers to questions.
• Maintain theatre cleanliness and safety across lobby, aisles, and restrooms.
• Assist with opening/closing duties and any other tasks as needed.

Skills

Customer service

Cash handling

Teamwork

English communication

POS system

Tools

POS system

Job description

Apply in ~60 SecondsJoin Our Team:A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry. But that's just the beginning — a front row seat means incredible growth as you bring new ideas to life to create an unforgettable experience for movie lovers worldwide.Role Summary:Cinemark Team Members create a welcoming environment for our Guests. A Team Member is quick, accurate, and knowledgeable about movies, special events, upcoming attractions, pricing, promotions, etc. The Team Member strives to ensure the highest quality in everything served. Being familiar with the operation, this individual will answer guest questions while ensuring a heroic guest experience. Additionally, Team Members may work cross functionally as an Usher, Box Office or Concessionist as staffing needs require. Each Team Member must be able to perform the essential job functions of these positions.Responsibilities:The essential duties and responsibility of a Theatre Team Member include, but are not limited to, the following:Greets Guests with a smile in a timely and professional mannerOperates Cinemark’s POS system for all transactions completed on assigned registerVerifies tickets at podium and directs Guests to an auditoriumEnsures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policyProvides pricing, movie, specialist event, alternative movie selections, and general theatre informationResponds to phone calls and questions from Guests in a professional and quality customer service mannerConducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriumsKeeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)Prepares food and properly operates cooking, warming, and popping equipmentConsistently wipes down and sanitizes Employee and Guest high-contact areasComplies with all local, state, and federal food safety lawsMonitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to managementAssists with all opening and closing duties as assigned by managementPerforms other work-related duties as assignedRequirements:Must be at least 16 years of ageCompletes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where requiredAvailability to work flexible hours which include evenings, weekends, and holidaysRequires regular and consistent attendanceHas an energetic and friendly attitude during each shiftProvides excellent Guest serviceInterpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend EnglishAbility to work in a team environment and independentlyAbility to take and follow directionResponds with a sense of urgencyAccurate cash handling and basic math skillsPhysical and Environmental Requirements:Frequent bending, kneeling, and lifting up to 50 lbs.Frequent standing, walking and reaching around the theater.Noise level may be moderate to high at times.Be able to work in a standing position for extended periods of time.Benefits Available:At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.Employee Discount401(k) Matching*Growth OpportunitiesEducation Assistance*Health Benefits*Parental Leave*Paid Time Off*Daily Pay*Free Movies**Benefits may vary by career category, so be sure to check the specific details on our career site.DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.All Cinemark theatres are designated smoke-free workplaces. This includes vapor, electronic, conventional, cigars, etc.Cinemark is an Equal Opportunity EmployerPay Range: 10.00 - 13.50