Theatre Front-of-House Lead | Federal Work-Study Eligible

Jacksonville State University; Jacksonville (AL); On-site; USD 8,000 - 9,000; Part time

Job summary

Jacksonville State University in Jacksonville, Alabama is seeking a part-time usher for theatre productions. The role oversees front-of-house operations, ensuring a professional, safe, and welcoming audience experience during performances and events, with duties including ticketing, seating, and crowd management.

Must be eligible for Federal Work Study and enrolled as a JSU student. The position requires evening and weekend availability, attention to detail, strong interpersonal skills, and the

Qualifications

• Reliable availability during scheduled performances and events.
• Professional demeanor and strong customer service orientation.

Responsibilities

• Front-of-house theatre operations and audience services.
• Theatre etiquette, accessibility, and customer service practices.
• Emergency procedures and audience safety protocols.
• Basic ticketing and seating procedures.
• University and department policies related to events.
• Strong communication and interpersonal skills.
• Leadership and team coordination abilities.
• Organization and time-management skills.
• Problem-solving and conflict resolution skills.
• Attention to detail in preparing public-facing spaces.
• Coordinate ushers and manage audience flow efficiently.
• Prepare lobby and house for performances.
• Address audience concerns in a calm and professional manner.
• Enforce theatre policies during events.
• Work evenings and weekends as required by performance schedules.
• Coordinate ushers and manage audience flow.
• Prepare lobby and house for performances.
• Manage ticketing coordination, if applicable.
• Handle audience concerns during events.
• Assist with additional theatre production and facility tasks as assigned by the Technical Director after primary weekly responsibilities have been completed.
• Weekly Deliverables: Performance or event report including attendance, issues, and notes; Front-of-house checklist completion; Usher schedule or coordination log; Audience feedback summary, if applicable

Skills

Customer service

Professional demeanor

Tools

Ticketing software

Job description

Jacksonville State University in Jacksonville, Alabama is seeking a part-time usher for theatre productions. The role oversees front-of-house operations, ensuring a professional, safe, and welcoming audience experience during performances and events, with duties including ticketing, seating, and crowd management.

Must be eligible for Federal Work Study and enrolled as a JSU student. The position requires evening and weekend availability, attention to detail, strong interpersonal skills, and the