Theatre Box Office Supervisor - Lead Tickets

Jersey Opera House; Box (OK); On-site; USD 39,000 - 47,000; Full time

Job summary

Jersey Opera House is seeking a Box Office Supervisor to lead the Box Office team, oversee ticketing and customer service, and ensure accurate sales and reporting. The role requires coordinating staff, managing on-sale dates, and training new team members. The position includes evening and weekend hours as per performance schedules.

The successful candidate will have experience supervising, strong organisational and numeracy skills, and competence with ticketing/CRM software. 37.5 hours per week.

Qualifications

• Experience supervising, coordinating or supporting a team.
• Strong administrative and organisational skills with attention to detail.
• Confident with computerised systems and ticketing/CRM software.

Responsibilities

• Oversee day-to-day Box Office operations across telephone, email and in-person enquiries.
• Process ticket sales, reservations, exchanges and refunds per Jersey Opera House policies.
• Escalate customer enquiries and resolve issues while maintaining service standards.
• Maintain knowledge of programme, memberships, ticketing policies and accessibility provisions.
• Configure productions and events in the ticketing/CRM system; manage pricing, concessions and holds.

Skills

Supervising teams

Administrative skills

Ticketing/CRM systems

Written & verbal communication

Customer service

Numeracy

Prioritisation

Data protection

Flexible hours

Tools

Ticketsolve

Spektrix

Job description

Jersey Opera House is seeking a Box Office Supervisor to lead the Box Office team, oversee ticketing and customer service, and ensure accurate sales and reporting. The role requires coordinating staff, managing on-sale dates, and training new team members. The position includes evening and weekend hours as per performance schedules.

The successful candidate will have experience supervising, strong organisational and numeracy skills, and competence with ticketing/CRM software. 37.5 hours per week.