Theater Attendant (Casual)

Pulama Lanai; Lanai City (HI); On-site; USD 19,000 - 27,000; Full time

Job summary

Pulama Lanai seeks a box office and concession associate for Lanai City. The role involves selling tickets and gift cards, delivering friendly guest service, and answering questions about content, prices, and policies.

You will enforce ratings and assist with food and beverage service, while keeping the concession areas clean and well-stocked. Responsibilities include operating POS terminals, handling cash accurately, monitoring theater and lobby areas for safety and order, and aiding guests

Qualifications

• Proficient in use of a computer and cash register.
• Strong math and cash-handling skills.
• Excellent written and verbal communication.
• Able to relate to people in a friendly and professional manner.
• Ability to follow oral and written instructions and established procedures.
• Capable of quick decision making under pressure.
• Ability to build positive working relationships with others.
• Flexible to work varied shifts, including nights, weekends and holidays.

Responsibilities

• Operate the box office to sell movie tickets, show tickets, and gift cards.
• Provide outstanding guest service and answer questions about content, prices, and policies.
• Enforce ratings to keep underage guests from accessing the theater without adult consent.
• Prepare and sell food and beverages; maintain concession cleanliness and stock areas.
• Operate point-of-sale terminals and handle cash; ensure security of cash and tickets.
• Monitor theater facilities for safety, cleanliness and proper operation.
• Assist guests with special needs and handle emergencies as needed.
• Maintain order and assist with crowd control and theater access.

Job description

Job Description

Operates the box office selling movie tickets, show tickets, and gift cards to guests. Ensures outstanding guest service is provided to all guests. Answers the phone fielding questions about content, provide theater operational information, inform guests about prices, policies, etc. Enforces ratings to keep underage guests from accessing the Theater without adult consent. Sell appetizing and properly prepared food and beverage items to our guests. Maintains the cleanliness of the concession area, theater lobbies & restrooms while controlling access to the Theater.

Job Description

Operates the box office selling movie tickets, show tickets, and gift cards to guests. Ensures outstanding guest service is provided to all guests. Answers the phone fielding questions about content, provide theater operational information, inform guests about prices, policies, etc. Enforces ratings to keep underage guests from accessing the Theater without adult consent. Sell appetizing and properly prepared food and beverage items to our guests. Maintains the cleanliness of the concession area, theater lobbies & restrooms while controlling access to the Theater.

Compensation

$16.80/hour (non-exempt)

Reporting Relationship

Reports to: Theater Supervisor

Quality Standards

• Conduct individual and business affairs in highest ethical and legal fashion.
• Establish and contribute to a supportive, creative, enthusiastic, and cooperative working environment for all.
• Build strong communication links with supervisors, peers, and employees.
• Continuously strive for excellence in the workplace, the Company environment, and as a Company representative.
• Comply with all Company policies and standards.
• Conducts business in alignment with the Mission, Vision, and Values of Pūlama Lāna‘i.

Responsibilities

Essential Duties

• Provide an experience that is comfortable, distraction-free, and picture-perfect.
• Control access to Theater by greeting guests in a positive, upbeat manner as they arrive for each show.
• Provide friendly, helpful, and fast guest service.
• Pop the popcorn, pour drinks, and serve other specialty items.
• Assemble food orders, operate point-of-sale terminals, and make accurate change.
• Maintain cleanliness of entire concession stand; including cooking equipment, counters, shelves, glass display cases, condiment areas, preparation areas, and stock room.
• Perform daily box office and concession maintenance duties.
• Provide outstanding guest service to both guests and fellow employees.
• Actively watch audience to ensure guests follow all Theater rules, and address any violations with the guest(s).
• Ensure facilities are clean, safe, and in good repair.
• Enforce ratings to keep underage guests from accessing Theater without adult consent.
• Monitor Theater picture/sound quality, temperature, lighting, and guest behavior.
• Create a constant presence inside and outside Theater to deter any disruptive conduct.
• Assist with crowd control.
• Clean lobbies, restroom, theater, and all exterior and common areas of the Theater.
• Assist guests with any special needs that may arise.
• Assist guests in any emergency situation.
• Ensure the security of all box office cash and tickets.
• Keep box office clean and well organized and update box office signage.
• Perform other duties as assigned.

Qualification/Requirements

QUALIFICATIONS

• Must be proficient in use of a computer/cash register.
• Must have good math and cash-handling skills.
• Requires excellent written and verbal communication and organizational skills.
• Requires relating to people in a friendly and professional manner.
• Requires working to the established procedures and maintaining reliable work attendance.
• Requires the ability to follow oral and written instructions.
• Able to think and make effective decisions quickly.
• Ability to create effective working relationships with people.
• Must be able to maintain a positive attitude and work under pressure.
• Ability to meet tight deadlines under minimal supervision.
• Ability to work varied shifts; including late nights, weekends, and holidays.

Required Work Cards/Certifications

• Negative TB Test

Physical Requirements

• While performing the duties of this job, the employee is regularly required to stand, talk, and hear.
• The employee is occasionally required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distant vision, and color vision.
• Must be able to work in in cool/hot environment.

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, of all duties, responsibilities and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

About Us

At Pūlama Lāna‘i, we honor our island’s history and celebrate its future every day. Our employees on Lanai and Oahu work with residents and businesses to achieve our bright vision together.

If you are passionate about culture, collaboration, sustainability, economic diversity, community engagement and land stewardship on Lanai, we invite you to consider our open positions.