The Vault VIP Hostperson

Wyndham Grand Rio Mar Rainforest Beach & Golf Resort; Puerto Rico; On-site; USD 30,000 - 42,000; Full time

Job summary

Wyndham Grand Rio Mar invites a VIP Host to welcome guests and engage them with the Vault experience, distributing materials and guiding them through offerings with a luxurious, attentive touch.

The role emphasizes promoting events, maintaining the speakeasy ambiance, and delivering exceptional customer interactions in a high-end resort setting.

Qualifications

• High School diploma or equivalent.
• 2+ years bartending in a high-end venue.
• Proven expertise in classic and contemporary cocktails and mixology.
• Experience with house-made ingredients, infusions, syrups, bitters.
• Fully bilingual English and Spanish.
• Must hold or be eligible for a valid Puerto Rico Health Certificate.
• Must possess or be eligible to obtain a Puerto Rico Casino License.

Responsibilities

• Welcomes and engages guests while building lasting relationships.
• Distributes promotional materials and serves as a knowledgeable resource.
• Promotes The Vault and communicates events with enthusiasm and professionalism.
• Ensures interactions reflect the luxury atmosphere and standards of the resort.

Skills

Bartending

Mixology

Customer service

Bilingual EN/ES

Luxury service standards

Education

High School diploma

Job description

Wyndham Grand Rio Mar is looking for GRAND people like you! At Wyndham Grand Rio Mar, our people are our greatest treasure. Every smile, every effort, every shared moment shapes experiences that enrich lives and touch souls. We are more than a workplace. We are a community where your growth, ideas, and well-being matter. From meaningful learning opportunities to benefits that enhance life on and off the clock, we invest in our people because when they thrive, our guests and community thrive too. For almost 30 years, we have celebrated each success, built connections, and created joy together. Join a team that uplifts one another, transforms moments into memories, and helps make Wyndham Grand Rio Mar the most admired and transformative hospitality brand in the world. Set between the Atlantic coast and the foothills of El Yunque, Puerto Rico's only tropical rainforest, Wyndham Grand Rio Mar spans 600 acres in Rio Grande, just a short drive from San Juan.

Your impact starts here!

Job Summary

The VIP Host plays a key role in welcoming and engaging guests while building lasting relationships that enhance their overall resort experience. This position is responsible for generating interest in The Vault by actively connecting with guests, distributing promotional materials, and serving as a knowledgeable resource throughout the resort. The VIP Host communicates upcoming events and offerings with enthusiasm and professionalism, ensuring that every interaction reflects the inviting and vibrant atmosphere of The Vault. In this role, the VIP Host not only provides accurate information but also creates excitement, encourages participation, and ensures each guest feels valued, informed, and inspired to discover all that The Vault has to offer.

Education & Experience

• High School diploma or equivalent.
• Minimum of 2 years of bartending experience in a high-end or craft cocktail bar; experience in a luxury hospitality setting is preferred.
• Proven expertise in classic and contemporary cocktails, flavor pairings, and mixology techniques.
• Experience with house-made ingredients, infusions, syrups, bitters, and sustainable bar practices.
• Must be of legal age to serve alcoholic beverages under local law.
• Strong customer service skills.
• Fully bilingual (English and Spanish).
• Valid Health Certificate (including throat culture results) as required by the Puerto Rico Department of Health.
• Must possess or be eligible to obtain a valid Casino License issued by the Puerto Rico Gaming Commission.

Skills And Competencies

• Maintains strong attention to detail, ensuring all guest interactions, communications, and presentations reflect the exclusivity and high standards of The Vault.
• Demonstrates the ability to engage guests with professionalism and enthusiasm, providing clear and accurate information about events, offerings, and promotions.
• Develops and delivers memorable, immersive experiences for guests, maintaining the character and mystique of the speakeasy concept.
• Manages time effectively, prioritizing tasks to maintain quality and consistency during high-volume periods, special events, and peak resort times.
• Maintains a polished and professional demeanor at all times, even in fast-paced environments, ensuring guest satisfaction and adherence to luxury service standards.
• Possesses strong interpersonal skills to build and nurture relationships with guests, colleagues, and resort staff across departments.
• Communicates clearly and professionally, educating guests about The Vault’s offerings, events, and the stories behind the concept to enhance their experience.
• Exhibits discretion, subtlety, and professionalism, maintaining the speakeasy’s exclusive and immersive atmosphere in all interactions.
• Has knowledge of luxury service standards such as Forbes Travel Guide or AAA Diamond Rating, and incorporates those standards into every guest interaction.

Physical Requirements

• Must be able to stand or walk for an entire shift.
• Flexibility to work varying shifts, including nights, weekends, holidays, and sometimes long hours.
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Must have the physical stamina and ability to work efficiently in a fast-paced, high-traffic environment.

From opportunities for learning and growth to benefits that help our team live better lives, we’re always finding ways to foster a fun and inclusive environment.

EOE M/F/Disabled/Vet/Drug Free Workplace