The UPS Store Franchise Consultant - Downtown Chicago

United Parcel Service, Inc.; Chicago (IL); On-site; USD 68,000 - 81,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement program

Vacation and paid time off

Job summary

United Parcel Service, Inc. is seeking a Franchise Consultant to support UPS Store franchisees across a designated territory, focusing on revenue growth through training, guidance, and operational excellence.

The role emphasizes collaboration with UPS vendors, and the ability to drive store performance and brand standards. The ideal candidate has extensive experience in franchise operations and financial acumen, with a willingness to travel as required and reside near Downtown Chicago for

Qualifications

• Bachelor’s degree in business or related field.
• 5+ years of experience in Restaurant or Retail Operations, Franchising, or business consulting.

Responsibilities

• Provide franchisees with guidance on marketing, sales growth, pricing, financial reporting and operations.
• Conduct evaluations and analyses to assess performance and identify improvements.
• Train and coach franchisees in using financial benchmarks and TUPSS tools to optimize performance.
• Act as the main contact between TUPSS Solution + Support Campus, UPS, vendors, area franchisees, and franchisees.
• Address operational and financial issues impacting franchisee success and ensure timely support.
• Coordinate ownership transfers, relocations, new store buildouts, remodels, and renewals.
• Plan convention-style networking meetings to educate, set direction and share best practices.

Skills

Franchise operations

Financial literacy

Communication skills

Project management

Education

Bachelor’s degree in business

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

The UPS Store, Inc. (TUPSS) Franchise Consultant (FC) supports franchisees within a designated territory throughout their franchise lifecycle. They optimize revenue by collaborating with franchisees to develop quarterly/annual business plans, including sales, marketing, financial goals, and action plans. FCs conduct quarterly store evaluations to ensure compliance with brand standards and operational procedures. They build relationships, provide training, coaching, and communication to franchisees to enhance customer experience and drive growth. FCs assist with franchise renewals, ownership transfers, relocations, new buildouts, remodels, store placements, merchandizing and business transitions. They plan convention style networking meetings to educate, set direction, foster engagement, and share best practices.

Key Responsibilities and Duties

Provides franchisees with professional guidance on marketing, sales growth, pricing strategy, financial reporting, and operations to achieve their growth objectives. Conducts regular evaluations and analysis to assess center and franchisee performance, identifying areas for continuous improvement. Trains and coaches franchisees in using financial benchmarks, TUPSS resources, and tools to analyze and optimize business performance. Acts as the main point of contact between TUPSS Solution + Support Campus, UPS, vendors, area franchisees, and franchisees, addressing concerns and questions and ensuring timely support and follow-up. Identifies and addresses operational and financial issues impacting franchisee success. Ensures franchisee adherence to policies, procedures, and brand standards. Maintains regular communication to monitor progress and ensure timely completion of training requirements and creates a compelling vision that drives adoption and gains buy-in. Supports TUPSS franchisees and works with TUPSS Solution + Support Campus to manage timelines for ownership transfers, relocations, new store buildouts, remodels, and franchise renewals. Plans and conducts regular convention style network meetings, coordinating with regional teams and vendors. Utilizes and shares best practices for operational improvements, training, merchandising, local marketing, prospecting, and overall franchise management to increase revenue and profit. Develops professional skills through company and industry-related resources, including on-site training, bi-annual conventions, regional meetings, industry association events, and sponsored training opportunities.

Education Qualification

Bachelor’s degree in business, management, or a related field.

Experience Qualification

5+ years of experience in Restaurant or Retail Operations, Franchising, Business Consulting, or a related field.

Required Knowledge, Skills or Abilities

Retail Support Experience highly preferred. Financial Literacy required. Must reside in a commutable distance of Downtown Chicago - commutes over 45min+ are not recommended. Encourages participation and open communication, achieves consensus, when necessary, keeps participants engaged and focused, identifies conflicts, and provides constructive feedback. Understands franchise structures and relationships, franchise products and services, and their impact on corporate profitability. Comprehends royalty streams from Franchisee to Area Franchisee to Franchisor. Demonstrates effective conflict resolution and problem‑solving skills. Maintains and applies a broad understanding of financial management principles. Exhibits excellent verbal and written communication skills. Effectively and confidently uses digital tools and technologies to efficiently analyze, manage and share data. Willing and able to travel as required. Operates independently with minimal supervision. Displays dedication to ongoing learning and enhancing knowledge and expertise. Demonstrates strong time management skills, establishes project goals and objectives, meets deadlines, and ensures quality expectations. Capable of managing multiple projects simultaneously.

Span of Responsibility

Franchised Locations: ~35-40.

Compensation

Approved pay range for this role will be between $67,800 - $81,000/yr + 10% MIP/Bonus.

Employment Type

Permanent.

Equal Opportunity Statement

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $71,580.00/year to $133,608.00/year. Pay is based on several factors including but not limited to, market location and may vary depending on job‑related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short‑term and/or long‑term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. Payments under these annual programs.

Benefits

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance
• Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.