The Pool Club Host

Virgin Hotels; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Virgin Hotels in Nashville is looking for enthusiastic front-of-house staff to create memorable guest experiences. The role involves greeting guests warmly, maintaining cleanliness, and managing guest profiles in a fast-paced environment. Candidates should possess excellent communication skills, a neat appearance, and the ability to stand for long periods. A high school diploma and a valid Food Service Handler Card are required, along with a passion for teamwork and fun in the workplace.

Qualifications

• Ability to communicate clearly in verbal and written English.
• Stand for periods of 8‑10 hours.
• Enthusiastic and passionate individual with a sense of humor.

Responsibilities

• Greet and interact with guests warmly and enthusiastically.
• Maintain a clean and organized work environment.
• Assist in clearing tables and maintaining guest preferences.

Skills

Excellent communication skills

Multitasking

Team player

Education

High school or equivalent

Job description

About Us

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your Mission

If you are outgoing, friendly, confident with a warm and sincere smile, then welcome to your new home at Virgin Hotels! We will depend on your natural persona and special skills to assist in delivering excellent service to our guests by initiating warm contact, interactions built on sincerity, concern and enthusiasm. Additionally, you will coordinate and be responsible for taking coats and managing a high‑volume seating operation in a fast‑paced environment while creating and maintaining guest profiles and preferences.

Finally, if you can communicate, coordinate, assist and work well with other teammates in serving our guests, then you will have a successful career with us. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!

Responsibilities

• Greet, interact and bid farewell to guests in a warm, genuine and enthusiastic fashion
• Use excellent communication skills with guests and staff, including verbal, written and body language
• Maintain a clean and organized work environment, including stocking supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc.
• Provide lateral service including assisting in clearing tables and carrying plates to the dishwashing area when needed
• Maintain guest profile and preferences in a database for distribution to staff
• Be a team player

Qualifications

• Stand for periods of 8‑10 hours
• Work with others like a rock star
• Ability to communicate clearly in verbal and written English
• Comply with all safety and health department procedures, as well as all state and federal laws
• Enthusiastic and passionate individual with a sense of humor; no wallflowers permitted
• Ability to multitask and meet deadlines
• Maintain a neat, clean and well‑groomed appearance per hotel standards
• Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
• Adhere to hotel policies including but not limited to attendance, safety and behavior

Background Must‑Have

• Current, legal and unrestricted ability to work in the USA
• High school or equivalent education required
• Preferred: Additional foreign language
• Required: Current Food Service Handler Card valid for minimum of 6 months
• Required: 1‑2 years in a guest service position