The Parlour Restaurant Host - IC New York Barclay

InterContinental Hotels Group; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

InterContinental Hotels Group seeks a Restaurant Host for The Parlour at the New York Barclay. This role emphasizes providing exceptional customer service while managing guest flow and reservations. Candidates should possess strong communication skills and a positive attitude to enhance guest experiences.

Benefits

Hotel discounts worldwide

Comprehensive benefits package

Paid time off

Qualifications

• 6 months cash handling or food service experience.
• Basic reading, writing, and math skills.
• Ability to lift items weighing up to 50 pounds.

Responsibilities

• Greet guests and manage reservations.
• Ensure smooth guest flow and enhance dining experience.
• Assist with special guest requests.

Skills

Customer Service

Communication

Organizational Skills

Job description

The Parlour Restaurant Host - IC New York Barclay

Hotel: New York Barclay (NYCHA), 111 East 48th St, 10017

The Parlour Bar & Restaurant Host will be the first point of contact for guests entering our restaurant. This role is responsible for greeting and seating guests, managing reservations, and ensuring a smooth flow of guests to enhance their dining experience. A key part of this role involves providing top-tier customer service while maintaining an organized and efficient seating arrangement in the restaurant.

DUTIES AND RESPONSIBILITIES:

• Greet guests as they enter the restaurant, providing a warm and welcoming atmosphere, ensure to use guest name, emphasize Loyalty Recognition – driving guest experience.
• Manage guest reservations and coordinate the seating of guests based on availability.
• Answer phone calls, take reservations, and assist guests with inquiries.
• Maintaining accurate guest profiles in Open Table
• Maintain an organized waiting list and inform guests of wait times, if applicable.
• Escort guests to their table and present menus, ensuring they are comfortable.
• Monitor the flow of the dining room, coordinating with servers and management to optimize guest seating.
• Provide accurate information about the restaurant’s menu and specials.
• Assist with special guest requests, ensuring they are handled with care and attention.
• Handle guest concerns or complaints with professionalism and resolve issues promptly or escalate to management when necessary.
• Maintain a clean and organized front desk area.
• Ensuring the consistency of the atmosphere in the restaurant (lighting, sound, furniture)
• Work closely with other restaurant team members (servers, kitchen staff, etc.) to ensure efficient and high-quality service.
• Printing menus
• Follow all health and safety protocols, including food safety and sanitation standards.
• Monitoring the property guest service request platform and communicating request to management or appropriate team members.
• Assist with opening and closing duties, including setting up and breaking down the restaurant host station.
• Assist with additional administrative and operational tasks to ensure the drive in Guest Love score

Qualifications and Requirements:

Basic reading, writing and math skills and 6 months cash handling experience or food service experience.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
• Handling food objects, products and utensils
• Using a keyboard

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit, quantities, and variances.
• May be required to work nights, weekends, and/or holidays.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion?

The salary range for this role is $16.50-27.40 USD hourly. This range is only applicable for jobs to be performed in New York City, NY. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Who we are

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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