The North Face: Supervisor - Broadway Plaza

FashionUnited; Walnut Creek, Northern (CA, KY); Hybrid; USD 28,000 - 41,000; Full time

Job summary

The North Face Broadway Plaza seeks a Supervisor to support the store's leadership and deliver an exceptional customer experience in Walnut Creek. You will lead by example, coach associates, and ensure merchandising and store standards are maintained to maximize profitability.

This role requires 1+ year of retail leadership, strong communication, and the ability to manage daily store operations. The position offers a competitive hourly wage and opportunities for growth in a fast-paced

Qualifications

• 1+ year of retail or store leadership experience.
• High School Diploma or equivalent preferred.
• Strong coaching and team-building abilities.
• Proven ability to drive sales and profit goals.
• Excellent verbal and written communication.
• Ability to stand for long periods and perform physical tasks.

Responsibilities

• Deliver high level of personalized customer engagement.
• Lead store team to exceed sales goals.
• Model selling behaviors and foster consumer-centric mindset.
• Coach and develop associates.
• Supervise daily store operations.
• Support stockroom operations and inventory flow.
• Assist in training new team members.
• Maintain visual merchandising standards.
• Inventory integrity and loss prevention.
• Promote community engagement.

Skills

Retail leadership

Customer engagement

Coaching

Communication

Store operations

Merchandising

Inventory management

Education

High School Diploma

Tools

Spreadsheet software

Word processing

Job description

The North Face: Supervisor - Broadway Plaza

The North Face: Supervisor - Broadway Plaza

(Job Number: R-20260626-0054)

Job title

The North Face: Supervisor - Broadway Plaza

(Job Number: R-20260626-0054)

Department

Retail Management & In-store

Department

Retail Management & In-store

Location

Walnut Creek

1. Live the brand

The North Face®; was founded in 1966 with the goal of preparing outdoor athletes for the rigors of their next adventure. Today we are the world's leading outdoor brand, creating athlete-tested, expedition-proven products that help people explore and test the limits of human potential. We protect our outdoor playgrounds and minimize our impact on the planet through programs that encourage sustainability. The North Face® products are available at premium and specialty retail sporting goods stores globally

2. Your ROLE with us

At The North Face we dare to lead the world forward through Exploration. We were born to Explore, Disrupt and to Lead. We were born to Love Wild Places and to Spark Curiosity. We believe that exploration is a mindset - both on the mountain and off the mountain - and it infuses everything we do. As a community of explorers, we stay curious about new ideas, places, and people.

So, before we get to the job details, take a minute to learn a little more about us – our values and our culture. If you can see yourself working side-by-side with a team of adventure-loving people, The North Face just may be the place for you.

A day in the life of a Supervisor at The North Face looks a little like this.

As a Supervisor, you play a key role in supporting the store’s leadership team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and contribute to the store’s success. This role is ideal for someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is passionate about delivering exceptional service. Let’s break down that day-in-the-life a bit more.

• Delivera high levelof personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achievingindividual goals.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliverhigh levelsof customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuringtimelyproduct flow to the sales floor.
• Assistin training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement byparticipatingin local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

What do you need to succeed?

We all bring unique skills to work each day. For this role, there are foundational skills needed to succeed, with 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment. A High School Diploma or equivalent is preferred; but we value hands‑on experience and demonstrated achievements most.

The foundation skills you will need in this position are:

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high‑performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution‑oriented and flexible in a fast‑paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Now WE have a question for YOU.

Are you in?

Hiring Range:

$20.00 - $30.00 USD per hour

At The North Face we