The Niello Company Service Drive Acquisition Specialist

The Niello Company

Swanston (CA)

Sur place

USD 2 900 - 10 000

Plein temps

14 jours+

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Avantages offerts par ce poste

Medical, Dental, & Vision plans

Health Savings Account

Flexible Spending Account

Life Insurance

Disability Insurance

401(k)

employee discount program

paid time off benefits

Résumé du poste

The Niello Company is seeking a Service Drive Acquisition Specialist to join the Buy Center team across our Sacramento-area dealerships. You will drive vehicle acquisitions, manage CRM tasks, and present offers to customers while maintaining CRM logs and daily follow-up.

Ideal candidates will have a high school diploma, a valid driver’s license, and the ability to work evenings, weekends, and holidays. You’ll contribute to a high-performing team in a customer-focused environment.

Qualifications

Driver's License.
High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
Professional personal appearance.
Ability to meet company's production and quality standards.

Responsabilités

Purchase a minimum of 15 vehicles per month.
Appraise at least 20 cars per day.
Utilize CRM for communication with customers as required.
Maintain an average response time of 10 minutes or less.
Log every activity in CRM with supporting notes.
Engage with customers in the service drive and make all follow up/next day calls.
Present offers to at least 10 people per day
Process all required documentation to purchase a vehicle.
Add purchased units into the store’s inventory using DMS.
Maintain at least a 50% review to purchase ratio.
Obtain at least 3 customer testimonials per month.
Responsible for daily, weekly, and monthly reporting.
Develop relationships with guest and lead them through the acquisition process.

Formation

High school diploma or the equivalent

Description du poste

Base Pay $2,930.00 - $10,000.00 / Month
Job Category USED
Employee Type Non-Exempt FT
Required Degree High school

Description

Service Drive Acquisition Specialist

Join The Niello Company – Driving What’s Good for Over a Century!

If you’re passionate about making a positive impact, supporting others, and growing both personally and professionally, The Niello Company is the place for you! We take pride in setting high expectations while valuing every team member, creating an outstanding experience for our customers and a workplace our employees are proud to call home.

Be a part of our high-performing and driven Buy Center team by joining The Niello Company as a Service Drive Acquisition Specialist! This role will be based out of our various dealership locations throughout the greater Sacramento area, working closely with our Service departments to build the "Niello Buys Cars" initiative!

Qualifications

Driver's License

Education

High school diploma or the equivalent.

Other

Ability to read and comprehend instructions and information.
Professional personal appearance.
Ability to meet company's production and quality standards.

Physical Requirements

Spend time indoors in air-conditioned areas.
Sitting on a regular basis.
Standing on a regular basis.
Walking on a regular basis.
Bending, twisting and/or stooping infrequently.
Kneeling and/or squatting infrequently.
Lifting 25 lbs. to 50 lbs.
Infrequently reaching and/or lifting overhead.
Infrequently climbing stairs.
Repetitive hand/finger movement on a regular basis.
Grasping/grabbing with hands infrequently.
Pushing and pulling.
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Purchase a minimum of 15 vehicles per month.
Appraise at least 20 cars per day.
Utilize CRM for communication with customers as required. Complete all service drive CRM tasks.
Maintain an average response time of 10 minutes or less.
Log every activity in CRM with supporting notes.
Engage with customers in the service drive and make all follow up/next day calls.
Present offers to at least 10 people per day
Process all required documentation to purchase a vehicle.
Add purchased units into the store’s inventory using DMS.
Maintain at least a 50% review to purchase ratio.
Obtain at least 3 customer testimonials per month.
Responsible for daily, weekly, and monthly reporting.
Develop relationships with guest and lead them through the acquisition process.
Follow up with customers after the acquisition process.
Understands, keeps abreast of, and comply with federal, state, and local regulations that affect vehicle sales.
Follow all Documented Niello Buy Center and Appraisal Processes.
Attend all Required Meetings.
Maintains professional appearance in accordance with employee handbook.
Other duties as assigned.

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of The Niello Company with or without notice.

Equal Employment Opportunity with the Niello Company:

The Niello Company is an equal opportunity employer that does not discriminate on the basis ofactual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation, and related medical conditions), reproductive health decision-making, gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, military and veteran status, domestic violence victim status, political affiliation, and any other consideration protected by federal, state or local law.We support an inclusive workplace where team members excel based on personal merit, qualifications, experience, ability, and job performance.

At-Will Employment:

Employment at The Niello Company is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the employee or Company. This at-will employment relationship will remain in effect throughout an employee’s employment and may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create anycontractual rights of any kind between the Company and its employeesand does not modify the at-will status of any employee hired via this job posting.

Compensation Range by Position:

The expected pay for this position is $18 per hour plus bonus up to $10,000.00 per month and may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.