The Melrose Georgetown Hotel Front Office Manager

Remington Hospitality; Washington (District of Columbia); On-site; USD 61,000 - 71,000; Full time

Job summary

Join a leading hospitality company as a Front Office Manager at The Melrose Georgetown Hotel. In this mid-senior level role, you will oversee front office operations, manage staff, and ensure guest satisfaction through effective communication and problem-solving. This full-time position offers a competitive salary and the opportunity to enhance guest experiences in a vibrant hotel environment.

Qualifications

• Experience in hospitality management, particularly in front office operations.
• Strong communication and problem-solving skills.
• Ability to manage and train staff effectively.

Responsibilities

• Anticipate guest needs and ensure efficient check-in/check-out processes.
• Manage staffing levels, including hiring and training front desk staff.
• Resolve guest complaints and maintain positive relations.

Skills

Guest Relations

Problem Solving

Staff Management

Communication

Tools

MICROS

Job description

The Melrose Georgetown Hotel Front Office Manager

Join us to apply for the Front Office Manager role at Remington Hospitality.

Job Details

• Anticipate guest needs, respond promptly, and acknowledge all guests to maintain positive relations. Greet and communicate cordially, ensuring efficient check-in and check-out processes.
• Manage staffing levels for the front office, including interviewing, hiring, supervising, training, and scheduling front desk agents, supervisors, guest service aides, bell staff, concierge staff, and PBX operators.
• Resolve guest complaints effectively, ensuring satisfaction through investigation and creative problem-solving.
• Operate the MICROS system accurately, handling all daily transactions and less frequent tasks.
• Salary: from $61,500 annually (USD).

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality

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