The Lindy Renaissance Charleston Hotel - Front Desk Agent

Aimbridge Hospitality; Charleston (SC); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent for the Lindy Renaissance Charleston Hotel. This role is central to guest experience, requiring excellent customer service, communication skills, and the ability to multitask effectively. The position offers a competitive salary and a comprehensive benefits package, including medical coverage and a retirement plan.

Benefits

Daily Pay options

Medical, Dental, and Vision Coverage

Disability Income (Short & Long Term)

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide outstanding service, maintaining a friendly and warm demeanor.
• Effectively convey information and address guest inquiries promptly.
• Evaluate and resolve guest concerns quickly and accurately.
• Manage reservations, check-ins, and check-outs efficiently.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

The Lindy Renaissance Charleston Hotel - Front Desk Agent

Join to apply for the The Lindy Renaissance Charleston Hotel - Front Desk Agent role at Aimbridge Hospitality

About the Role

The Front Desk Agent is the shining star of our guest experience, mastering customer service and communication to create a seamless and inviting stay for all guests. This pivotal role manages guest interactions and ensures the front desk operates smoothly.

Key Responsibilities

1. Customer Service Excellence: Provide outstanding service, maintaining a friendly and warm demeanor at all times. Deliver exceptional guest service to enhance satisfaction.
2. Communication: Effectively convey information, address guest inquiries and issues promptly, with strong verbal and written skills.
3. Problem-Solving: Evaluate and resolve guest concerns quickly and accurately.
4. Multitasking: Manage reservations, check-ins, and check-outs efficiently.
5. Financial Skills: Understand and work with financial information, perform basic arithmetic as needed.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Daily Pay options
• Medical, Dental, and Vision Coverage
• Disability Income (Short & Long Term)
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

About the Property

Located in downtown Charleston, the Renaissance Charleston Historic District Hotel offers luxurious rooms with marble bathrooms, flat-screen TVs, mini-bars, and coffee facilities. Guests can enjoy the pool, on-site dining, and easy access to local attractions.