The Leo Kent - Front Desk Agent F/T

Remington Hotels; Tucson (AZ); On-site; USD 22,000 - 25,000; Full time

Job summary

Remington Hotels in Tucson is seeking a front desk professional to greet guests, check them in/out, and assist with reservations and charges. You will maintain knowledge of rates, cancellations, and room blocks to ensure smooth arrival experiences.

Perfect for a team player with strong communication skills, willing to work varied shifts, including nights and weekends, in a friendly, fast-paced hotel environment. This in-office role emphasizes accurate cash handling and guest satisfaction.

Qualifications

• Strong guest service mindset with a friendly, professional demeanor.
• Able to work varied shifts including nights, weekends, and holidays.
• Team player who contributes to a great guest experience.
• Ability to multitask and manage reservations efficiently.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges accurately and promptly.
• Know how to use Front Office computer or manual system for daily transactions.
• Manage cash handling, including receiving cash, checks and credit card info.
• Review reservations with special requests and block rooms accordingly.

Skills

Guest service

Communication skills

Cash handling

Reservations knowledge

Front desk software

Tools

Property Management System (PMS)

Job description

The people, the places, the experiences that we create at The Leo Kent are threads to the tapestry we call community. Perched inside one of the most recognizable buildings in Tucson, the hotel features 145 inspired rooms & suites, an active bar scene, and the city's hottest new dining experience at St. Cruz. The hotel's singular character and modern design, paired with refined amenities and knowledgeable, approachable, and personalized service, will stand front and center in the movement to elevate the downtown Tucson experience.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Tucson Tribute-TTM

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

Applicants have rights under Federal Employment Laws