The LaSalle Hotel Chicago, Autograph Collection - Housekeeping Manager OEM

Aimbridge Hospitality; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hospitality company is seeking a Housekeeping Manager for their luxury hotel in Chicago. The role involves overseeing housekeeping operations, ensuring compliance with standards, and providing excellent service to guests. Ideal candidates will have significant experience in hotel management and strong leadership skills.

Qualifications

• 5 years of experience in hotel or related field.
• Supervisory experience required.

Responsibilities

• Ensure compliance with standards and safety procedures.
• Train staff on safety and operational procedures.
• Respond to guest requests and complaints promptly.

Skills

Communication

Problem Solving

Stress Management

Education

2-year college degree

4-year college degree

Tools

Windows OS

Spreadsheets

Word Processing

Job description

The LaSalle Hotel Chicago, Autograph Collection - Housekeeping Manager OEM

Join to apply for the The LaSalle Hotel Chicago, Autograph Collection - Housekeeping Manager OEM role at Aimbridge Hospitality

Job Overview

The Housekeeping Manager is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Aimbridge Hospitality standards. This includes supervising the entire Housekeeping Department, including rooms, public areas, laundry, and front/back of house. Management-level associates are expected to work as much of each workday as necessary to fulfill their responsibilities, with overtime applicable for OEM associates.

Qualifications

• At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree with 3+ years of experience; or a 4-year college degree with at least 1 year of related experience.
• Supervisory experience required.
• Proficiency in Windows OS, approved spreadsheets, and word processing.
• Valid driver's license for the applicable state.
• Excellent communication skills and ability to evaluate and select among alternative actions quickly.
• Ability to work well under stress and maintain composure.
• Strong problem-solving skills, ability to understand complex information, and basic arithmetic skills.

Responsibilities

• Provide attentive, friendly, and courteous service to guests and employees.
• Maintain high standards of personal appearance and grooming.
• Ensure compliance with Aimbridge Hospitality standards, regulations, and safety procedures.
• Manage staff, conduct performance appraisals, and handle scheduling.
• Inspect rooms and public areas daily to meet quality standards.
• Maintain inventory, purchase supplies, and oversee maintenance requests.
• Train staff on safety and operational procedures.
• Respond to guest requests, complaints, and emergencies promptly and professionally.
• Conduct regular team meetings and staff training sessions.
• Ensure confidentiality and security of guest information and property.
• Perform additional duties as assigned by the General Manager.

Property Details

The LaSalle Chicago, Autograph Collection, located on South LaSalle Street in Chicago’s financial district, is a 229-room luxury hotel occupying the top floors of a historic landmark building, sitting atop the JW Marriott Hotel.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industry: Hospitality