The Customer Support & Issue Resolution Associate & Complaints/Warranty

Wipro; Tampa (FL); On-site; USD 25,000 - 50,000; Full time

Job summary

Wipro is seeking a Customer Support & Issue Resolution Associate in Tampa, FL, to deliver outstanding service and manage inquiries, orders, returns, and warranty claims. The role supports cross-functional teams and ensures data integrity across the eCommerce platform.

Ideal candidates bring empathy, strong communication, and experience with call handling. Exposure to pharma/medical devices is valued, with a focus on compliance and customer satisfaction within a global organization.

Qualifications

• Demonstrated empathy and urgency in addressing customer needs.
• Strong written and verbal communication for diverse stakeholders.
• Proficiency with Microsoft Office in a professional setting.

Responsibilities

• Manage orders and returns, including domestic and international shipments and warranty claims.
• Oversee master data and eCommerce platform administration for customer accounts and data integrity.
• Collaborate with sales, logistics, QA and IT to resolve issues and support SOX/compliance processes.
• Support marketing campaigns and product launches by managing inventory data and updating work instructions.
• Provide customer interactions via phone, email, and web platforms with professionalism.
• Maintain comprehensive records of interactions, orders, and resolutions for continuous improvement.

Skills

Empathy

Communication

MS Office

Call handling

Pharma/Med device exposure

Tools

Microsoft Office Suite

Job description

The Customer Support & Issue Resolution Associate & Complaints/Warranty Job Description Job Title: The Customer Support & Issue Resolution Associate & Complaints/Warranty City: Tampa State/Province: Florida Posting Start Date: 10/14/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Long Description

Is a key role within Wipro Technologies-USA, focused on delivering outstanding service and support to our clients in the pharmaceutical and medical device industries. This role entails managing a diverse range of customer interactions, including handling inquiries, processing orders and returns, providing web and product support, and managing complaints to ensure a seamless customer experience. You will be instrumental in maintaining up-to-date product literature and fulfilling ad hoc data requests, acting as an essential liaison between customers and internal teams.

This position demands a proactive and detail-driven individual who thrives in a fast-paced environment and is committed to upholding Wipro's high standards of service excellence. You will engage with both domestic and international clients, ensuring that their needs are met with professionalism and efficiency. By providing timely resolution to issues and supporting cross-functional collaboration, you will contribute directly to enhancing customer satisfaction and loyalty.

As part of a global team dedicated to operational excellence, you will leverage your problem-solving skills and empathetic communication to effectively manage complex situations. This role presents an excellent opportunity to grow your career in a dynamic and innovative company that values continuous improvement and empowerment.

Primary Responsibilities:

Order and Returns Processing: Efficiently manage the lifecycle of orders including domestic and international shipments, consignment-related transactions, warranty claims, exchanges, trial invoices, and full returns. Ensure accuracy and compliance throughout the process to minimize disruptions.

Master Data and eCommerce Platform Administration: Oversee customer account management tasks such as account creation, deactivation, credit information updates, and user access controls for the eCommerce system. Maintain strict data integrity and ensure secure handling of all client information.

Cross-Functional Collaboration and Compliance: Partner closely with internal teamsâ including sales, logistics, quality assurance, and IT to resolve customer issues, elevate system outages promptly, and to provide support during SOX and internal audit processes.

Support Marketing and Product Initiatives: Facilitate the successful rollout of marketing campaigns and new product launches by managing inventory data and updating work instructions with precision and a sense of urgency.

Customer Interaction and Communication: Serve as a knowledgeable and empathetic point of contact for customers via phone, email, and web platforms, addressing inquiries and complaints with professionalism.

Documentation and Reporting: Maintain comprehensive records of customer interactions, order statuses, and issue resolutions to support continuous improvement efforts and regulatory requirements.

Required Skills and Competencies:

Demonstrated ability to work with empathy, urgency, and a solutions-oriented mindset that prioritizes customer satisfaction.

Strong written and verbal communication skills are essential for effective interaction with diverse stakeholders.

Proficiency with basic Microsoft Office applications (Word, Excel, Outlook) in a professional setting.

Experience in call handling and customer service, with the ability to manage complex inquiries professionally.

Exposure to the pharmaceutical or medical device industries is highly desirable, providing familiarity with compliance and quality standards.

Competencies including client centricity, passion for results, excellence in execution, collaborative teamwork, learning agility, problem-solving, decision-making, and effective communication.

Mandatory Skills: Prod Quality &Complaint Mgt.(Med Device).The expected compensation for this role ranges from $25,000 to $50,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at [e-mail] . Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.