Participant Service Unit CSR

Wipro Technologies; Jefferson City (MO); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Other leave options

Job summary

Wipro Limited is seeking an customer service associate in Jefferson City, Missouri to handle inbound calls and resolve client issues promptly. You will maintain a professional tone, show empathy, and build rapport with customers.

You will keep up-to-date knowledge of Wipro's products and services, document interactions accurately, and contribute to achieving KPIs while supporting overall customer satisfaction. This role includes benefits such as medical and dental options and paid time off.

Qualifications

• Excellent communication skills and professional demeanor.
• Ability to listen and respond empathetically to customer needs.
• Accurate documentation of customer interactions and actions.
• Knowledgeable about products and services to assist customers.
• Commitment to achieving KPIs and customer satisfaction.

Responsibilities

• Professionally handle incoming calls from customers and resolve issues promptly.
• Demonstrate patience in all interactions and maintain a pleasant tone.
• Listen to customer needs and concerns; build rapport with the customer.
• Maintain broad knowledge of client products and/or services.
• Offer additional products and/or services as needed.
• Prepare complete and accurate work including appropriately noting accounts.
• Track, document and retrieve information in call tracking database.
• Ensure service delivered meets contractual KPIs.
• Participate in activities designed to improve customer satisfaction and business performance.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Do

• Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
• Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain broad knowledge of client products and/or services
• Offer additional products and/or services as needed
• Prepare complete and accurate work including appropriately notating accounts as required
• Track, document and retrieve information in call tracking database
• Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)
• Participate in activities designed to improve customer satisfaction and business performance

The expected compensation for this role ranges from $16/hr to $17/hr.

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience.

• Medical and dental benefits options
• Disability insurance
• Paid time off (inclusive of sick leave)
• Other paid and unpaid leave options

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.