The Best Job in Aquatics: General Manager at Goldfish Swim School

Goldfish Swim School - New Rochelle; City of New Rochelle (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Goldfish Swim Schools is seeking a General Manager for their New Rochelle location. In this role, you will lead a dynamic team, ensuring top-notch swim instruction and customer service while upholding our core values. This position offers opportunities for professional growth within the organization and the aquatics industry.

Benefits

Competitive compensation

Opportunities for professional growth

Supportive team culture

Qualifications

• Strong aquatics background, including instruction and lifeguard experience.
• Business experience in membership sales is ideal.
• Excellent leadership and interpersonal skills.

Responsibilities

• Hire, manage, and train staff including swim instructors and lifeguards.
• Drive membership sales and uphold customer service values.
• Oversee daily operations of swim school.

Skills

Customer Service

Leadership

Communication

Team Management

Education

College degree

Job description

Job Title: General Manager (Multiple Positions)
Company: Goldfish Swim Schools - Westchester County, NY

Join the Best Job in Aquatics: Become a General Manager!

Are you passionate about aquatics and ready to lead a dynamic team in providing the highest quality swim instruction? Goldfish Swim Schools, the largest swim instruction program in the country, is seeking General Managers for our locations in New Rochelle, Yonkers, and Yorktown Heights in Westchester County, NY. This isn't just any job—it's the BEST job in all of the aquatics industry, offering the opportunity for growth within our Westchester County region and nationally. If you have a strong aquatics background, a passion for customer service, and a desire to make a splash in your career while upholding our Goldfish Core Values and delivering a "Disney-like" Customer Experience and Attitude, we want to hear from you!

Why Join Goldfish Swim Schools?
At Goldfish Swim Schools, we're committed to providing a positive and inclusive environment where children can learn valuable life skills and build confidence in the water. Our General Managers play a crucial role in shaping the Goldfish experience for our customers and staff. We offer competitive compensation, opportunities for professional growth, and a supportive team culture where your contributions are valued and recognized. Join us and be a part of something truly special!

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Job Description:
As our General Manager, you will be responsible for overseeing the day-to-day operations of our swim schools in New Rochelle, Yonkers, or Yorktown Heights. You'll lead a large team of staff members, including swim instructors, lifeguards, and customer service representatives, ensuring that each member of our team is equipped with the skills and resources they need to succeed. You'll also play a key role in driving membership sales and promoting our core Goldfish customer values.

Responsibilities:

• Hire, manage, and train a team of staff members, including swim instructors, lifeguards, and customer service representatives.
• Collaborate with Goldfish corporate trainers to develop outstanding training programs for our swim instructors, lifeguards, deck supervisors, and managers.
• Oversee the day-to-day operations of our swim school, including scheduling, facility maintenance, and customer service.
• Drive membership sales and promote our core Goldfish customer values, ensuring that every customer has an exceptional experience.
• Develop and implement strategies to achieve revenue and profitability goals.
• Uphold Goldfish Swim Schools' high standards for safety, cleanliness, and customer service, with hyper-vigilance on pool safety.
• Foster a positive and inclusive team culture where staff feel valued, supported, and motivated to excel.
• Take a strong sense of initiative and continuously seek opportunities to improve the customer experience.
• Maintain pool equipment and pool sanitation systems to ensure proper functioning and cleanliness.

Qualifications:

• College degree required.
• Strong aquatics background, including instruction and lifeguard experience.
• Strong human resources background, with experience hiring, managing, and training teams.
• Business experience in membership sales is ideal.
• Experience with payroll systems and employee scheduling software.
• Experience with Customer Relationship Management (CRM) software and sales tracking processes desired.
• Passion for customer service and a commitment to upholding Goldfish Swim Schools' core values (Integrity, Compassion, Trust, Accountability, and Fun).
• Excellent leadership, communication, and interpersonal skills.
• Ability to work collaboratively with cross-functional teams and thrive in a fast-paced environment.
• Positive attitude and a genuine desire to make a difference in the lives of children and families in our community.
• Certified Pool Operator (CPO) certification is ideal and will be required for the position.
• Experience with maintenance of pool equipment and pool sanitation systems.

Ready to Dive into the Best Job in Aquatics? Apply Now and Join Our Team at Goldfish Swim Schools of Westchester County of New York!