TH Staff Assistant 2 (Hourly/Per Diem)

SUNY Downstate Health Sciences University; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a leading healthcare institution as a TH Staff Assistant 2, where you will play a vital role in the Emergency Department. This position offers the opportunity to interact with a diverse patient population, providing exceptional customer service and ensuring smooth operations within a dynamic team. As a key liaison between patients and medical staff, your attention to detail and professionalism will enhance the patient experience. If you are ready to contribute to a mission-driven organization that values diversity and excellence in healthcare, this role is perfect for you.

Qualifications

• High School Diploma required with strong customer service and computer skills.
• Exceptional attention to detail and professional etiquette are essential.

Responsibilities

• Greet and assist patients and visitors in the Emergency Department.
• Utilize electronic medical records to create patient visits and schedule appointments.
• Maintain confidentiality and adhere to hospital policies.

Skills

Customer Service Skills

Attention to Detail

Telephone Etiquette

Basic Computer Skills

Education

High School Diploma or equivalent

Tools

Health Bridge (Electronic Medical Record System)

Job description

Apply now Job No: 496663
Department: Emergency Room Services
Local Title: TH Staff Assistant 2 (Hourly/Per Diem)
Budget Title: Teaching Hospital Staff Assistant II
Work Type: Hourly
Location: Brooklyn, NY
Categories: Administrative

Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.

Bargaining Unit: UUP

Job Summary:

The Department of Nursing at SUNY Downstate Health Sciences is seeking an hourly/per diem TH Staff Assistant 2. The successful candidate will:

• Greet and assist patients and visitors entering the Emergency Department (ED) at the University Hospital of Brooklyn.
• Professionally answer telephone calls, take messages, and relay them in a timely and appropriate manner.
• Accurately record visitor information and temperatures electronically upon entry to the ED.
• Utilize the SUNY electronic medical record system (Health Bridge) to create patient visits and schedule appointments.
• Serve as a liaison between the Department of Nursing and the Registrar Office (Patient Access).
• Protect patient confidentiality by safeguarding medical, personal, and financial information.
• Adhere to hospital policies, procedures, and departmental protocols to maintain smooth operations.
• Contribute to the ED team by accomplishing related tasks as required.
• Complete assigned duties and projects within specified deadlines, offering constructive feedback to administration.
• Build and maintain professional relationships with the OPD Administrator, physicians, nursing staff, and other hospital employees.
• Assist patients and clients with inquiries, providing exceptional customer service.

Required Qualifications:

• High School Diploma or equivalent.
• Basic computer skills and strong telephone etiquette.
• Exceptional attention to detail.
• Excellent customer service skills and professional etiquette.

Salary Range: Commensurate with experience and qualifications

Equal Employment Opportunity Statement: SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws. Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at [e-mail]

Advertised: February 02, 2025 Eastern Standard Time
Applications close: Open until filled