TGCM CSR II

Air Liquide USA LLC; City of Albany (NY); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with match

Parental leave benefits (14 weeks)

Job summary

Air Liquide USA LLC in Albany, NY seeks a CSR II to manage inventory control of chemicals and gas cylinders and schedule production for manufacturing operations. You will interface with customers to resolve forecasts and orders while coordinating with suppliers to keep stock levels accurate and timely.

The role requires 3+ years in customer service with Oracle experience, proficiency in MS Word/Excel, and teamwork. Benefits start day 1 and include comprehensive healthcare and retirement options.

Qualifications

• HS Diploma or equivalent.
• 3+ years of customer service/Oracle experience.
• Ability to analyze when customer forecast differs from actual usage.
• Experience with Min/Mix forecasting system.
• Familiar with Oracle Applications or similar purchasing/inventory system.
• Proficient with MS Word and Excel.
• Team-oriented with strong communication.
• Light physical work.

Responsibilities

• Inventory control of chemicals and gas cylinders
• Schedule production for manufacturing operation by releasing jobs
• Interface with customers to resolve issues including forecasts, special orders, and non-delivered orders
• Ensure stock-out situations are resolved promptly
• Interface with supplier to ensure timely deliveries, correct inventory levels, and returns of non-conforming material
• Provide feedback to customers and management when usage deviates from forecast and affects inventory
• Maintain a list of all supplier contacts
• Elevate critical inventory shortages to affected parties and management

Skills

Oracle experience

MS Word

Excel

Teamwork

Communication

Education

HS Diploma or equivalent

Tools

Min/Mix system

Oracle Applications

Job description

R10098828 TGCM CSR II (Open)

Location

Albany, NY - Fuller Rd - TGCM - NY

Air Liquide Electronics innovative electronic materials respond to increasingly challenging customer demands for improved mobility, connectivity, computing power and energy consumption. We offer ultra pure carrier gases, a wide range of specialty gases and advanced precursor molecules, enabling equipment for safe distribution, purification and on-line purity control. On site, manufacturers rely on our expertise in providing full management of these gases, advanced molecules and equipment and in helping to continuously improve production processes.

• Pay: $30.00 - $32.00 per hour
• Comprehensive Family Benefits: Air Liquide offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start day 1.

Responsibilities

• Inventory control of chemicals and gas cylinders
• Schedule production for manufacturing operation by releasing jobs
• Interface with customers to resolve issues including those with forecasts, special order, and non-delivered orders
• Ensure that all stock-out situations are resolved in a timely manner
• Interface with supplier to ensure that deliveries are on time, correct inventory levels are maintained, and non-conforming material is returned in a timely manner
• Provide feedback to customers and management when actual usage varies significantly from forecast and it is impacting inventory levels
• Maintain a list of all supplier contacts including account Reps. Order entry clerks, accounts receivable clerks, etc.
• Elevate all critical inventory shortage situations to all parties affected and the appropriate levels of management

Required Qualifications

• HS Diploma or equivalent
• 3+ years of customer service/Oracle experience
• Ability to identify and analyze situations when customer forecast does not equal actual usage
• Ability to utilize Min/Mix system to accurately forecast
• Familiar with Oracle Applications, or experience with another computerized system for purchasing, and inventory
• Ability to effectively utilize MS Word and Excel
• Ability to Work in a Team Environment
• Ability to communicate and coordinate issues
• Light work

Preferred Qualifications

• Experience in the semiconductor industry
• Experience in the industrial gas industry

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.