Textile Floor Merchandiser & Customer Service Associate

Goodwill Dallas; Rockwall (TX); On-site; USD 17,000 - 24,000; Full time

Job summary

Goodwill Dallas in Rockwall, TX is seeking a Rack Roller to place processed textile donations into correct areas and categories on the sales floor. Under the Team Leader, you will help keep the floor clean, provide world-class customer service, and restock merchandise promptly.

Duties include rotating merchandise, sorting textiles by category, assisting with color rotation, greeting customers, guiding them to sections, and reporting suspicious activity.

Qualifications

• Ability to provide excellent customer service.
• Must read, write, speak and understand English.
• Retail experience preferred.
• Knowledge of textile articles (garments) helpful.
• Able to lift up to 40 pounds regularly and up to 100 pounds with assistance.

Responsibilities

• Rotate merchandise and bring it to the sales floor promptly.
• Place merchandise in appropriate textile categories.
• Assist with textile color rotation.
• Greet customers with courtesy and professionalism; provide prompt service.
• Direct customers to proper areas and provide information as requested.
• Monitor for shoplifting and notify management of suspicious activity.
• Keep the sales floor and production area clean and safe.
• Maintain a well-groomed appearance with name badge and vest.

Skills

Customer service

Communication

English proficiency

Attention to detail

Adaptability

Teamwork

Education

High School education or equivalent

Job description

Goodwill Dallas in Rockwall, TX is seeking a Rack Roller to place processed textile donations into correct areas and categories on the sales floor. Under the Team Leader, you will help keep the floor clean, provide world-class customer service, and restock merchandise promptly.

Duties include rotating merchandise, sorting textiles by category, assisting with color rotation, greeting customers, guiding them to sections, and reporting suspicious activity.