Textile Engineer Support

NedGraphics Software; Chattanooga (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

NedGraphics Software is seeking an experienced Textile Engineer Support to join their Customer Success team in Dalton, GA. This role focuses on supporting, demonstrating, and training users on NedGraphics Software, with a strong emphasis on fabric analysis and project management for high-end client presentations.

Ideal candidates will have a minimum of three years in textile design, excellent communication skills, and a Bachelor's degree in textiles or design. Join us at NedGraphics to drive our growth and success!

Qualifications

• Minimum three years of work experience in textile design, with knowledge of the textile industry.
• Help desk / technical support experience.
• Possible travel required.

Responsibilities

• Assist with pre-sales activities, including presentations and demonstrations.
• Support customer onboarding, technical, and consulting support.
• Develop a strong understanding of client’s business needs and goals.

Skills

Textile design experience

Knowledge of CAD/CAM Tuft software

Excellent communication

Advanced computer skills

Technical problem-solving expertise

Education

Bachelor's degree in textiles or textile design

Tools

Adobe Photoshop

Adobe Illustrator

2D/3D pattern software (Optitex, Gerber, Lectra)

Job description

NedGraphics (www.nedgraphics.com) provides specialized CAD/CAM design software for fashion, retail, home textiles, carpet and flooring, and other textile industries. The NedGraphics products allow designers full creative freedom for Print, Jacquard, Dobby and Knitted fabric design, as well as Carpet, Rug and Tuft design, while improving efficiency, productivity, and accuracy to create production‑ready artwork.

NedGraphics for Adobe® (formerly Aquario Design, EFI Fiery DesignPro, and Generation Digital) provides textile plugins within Adobe Photoshop and Illustrator, on both Mac and PC, to create prints, knits, wovens, fashion sketching, and more.

NedGraphics is a portfolio company of FOG Software Group (www.fogsoftwaregroup.com), which is a subsidiary of Constellation Software Inc. (www.csisoftware.com). Constellation is listed on the Toronto Stock Exchange and is a conglomerate of vertical market software companies. Constellation has completed over 800 acquisitions since inception in 1995 and is all about strengthening these businesses and enabling them to grow – whether through organic measures such as new initiatives and product development, day‑to‑day business, or through acquisitions. As is Constellation’s unique model, FOG Software buys and holds companies forever, which requires continuous investment in our businesses – their products, brands, and people – and a long‑term horizon for strategic decisions.

We are looking for an experienced Textile Engineer Support to join our Customer Success team in Dalton, GA, to support, demonstrate, and train users on all NedGraphics Software, with heavy focus on fabric analysis and project management for high‑end client presentations and trainings. This role will primarily be focused on the Production (Dobby, Jacquard and Tuft) segment.

Location: Dalton, GA (supporting US)

Key Responsibilities

• Assist with pre‑sales activities, including presentations and demonstrations to both small/medium and enterprise customers.
• Support the organization of company initiatives such as webinars, trade‑show preparation, marketing rollouts, etc.
• Support post‑sales activities, including customer onboarding, technical and consulting support, and overall account and relationship management.
• Develop a strong understanding of client’s business needs and goals.
• Strategically pursue new opportunities for account growth with existing clients by establishing credibility and aligning NedGraphics products to customer needs.
• Ensure that products and services are delivered to the client’s satisfaction on time, within scope, and budget.
• Assist in preparing presentations, RFIs, and RFPs, etc.
• Communicate the progress of customer implementations to internal and external stakeholders.
• Conduct periodic quality control testing to ensure that solutions meet the quality standards.
• Actively seek and track customer feedback on implementations and services.
• Represent the voice of the customer in product, service, and workflow design.
• Achieve and maintain a comprehensive understanding of the full line of software and services provided.
• Help customers meet their goals by effectively utilizing our solutions and services to their full potential.

Qualifications

• Minimum three years of work experience in textile design, with knowledge of the textile industry.
• Knowledge of CAD/CAM Tuft software.
• Knowledge of CAD/CAM Jacquard, Dobby (NedGraphics, Penelope, EAT, etc.) preferred.
• Knowledge/Integration of production looms highly beneficial.
• Excellent communicator and team player.
• Advanced computer skills.
• Bachelor’s degree in textiles or textile design.
• Ability to prioritize tasks and meet deadlines.
• Organizational skills.
• Detail-oriented.
• Fast learner encompassing a wide range of software.
• Help desk / technical support experience.
• Technical problem‑solving expertise.
• Possible travel required.
• English speaking and any additional languages are a plus (e.g. Turkish).
• Experience with 2D/3D pattern software a bonus (Optitex, Gerber, Lectra, etc.).
• Experience with Adobe Illustrator/Photoshop for fashion and textile design a bonus.

Join us to drive our growth and success. Apply now to become a key player in our dynamic team!