Textile Engineer Support

NedGraphics; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

NedGraphics is seeking an experienced Textile Engineer Support to join their Customer Success team in Dalton, GA. This role emphasizes fabric analysis and project management for high-end client presentations. Key responsibilities include assisting with pre-sales and post-sales activities, understanding client needs, and ensuring product satisfaction. Qualifications sought are a minimum of 3 years in textile design, strong communication skills, and a Bachelor's degree in Textiles or Textile Design. The position offers opportunities for account growth and a collaborative work environment.

Qualifications

• Minimum 3 years work experience in textile design, with knowledge in the textile industry.
• Ability to prioritize tasks and meet deadlines.
• Detail oriented with strong organizational skills.

Responsibilities

• Assist with pre-sales activities including presentations and demonstrations.
• Support post-sales activities including customer onboarding and technical support.
• Develop understanding of client’s business needs and goals.

Skills

Textile design

Excellent communication

Team player

Advanced computer skills

Technical problem-solving

Education

Bachelor’s degree in Textiles or Textile Design

Tools

CAD/CAM Tuft software

Adobe Illustrator

Photoshop

Job description

We are looking for an experiencedTextile Engineer Support to join our Customer Success team in Dalton, GA, to support, demonstration, and training of all NedGraphics Software, with heavy focus on fabric analysis and project management for high-end client presentations and trainings. This role will primarily be focused on the Production (Dobby, Jacquard and Tuft) segment.

Location: Dalton,GA supporting US

Key Responsibilities:

• Assist with pre-sales activities including presentations and demonstrations to both small/medium and enterprise customers
• Support the organization of company initiatives such as webinars, tradeshow preparation, marketing rollouts, etc.
• Support post-sales activities including but not limited to customer onboarding, technical and consulting support, and overall account and relationship management
• Develop strong understanding of client’s business needs and goals
• Strategically pursues new opportunities for account growth with existing clients by establishing credibility and aligning NedGraphics products to customer needs
• Ensure that products and services are delivered to the client’s satisfaction on time, within scope, and budget
• Assists in preparing presentations, RFI's, and RFP's, etc.
• Communicate the progress of customer implementations to internal and external stakeholders
• Conduct periodic quality control testing to ensure that the solutions are meeting the quality standards
• Actively seeks and tracks customer feedback on implementations and services
• Represent the voice of the customer in product, service, and workflow design
• Achieve and maintain a comprehensive understanding of the full line of software and services provided
• Help customers meet their goals by effectively utilizing our solutions and services to their full potential

Qualifications:

• Minimum 3 years work experience in textile design, with knowledge in the textile industry
• Knowledge of CAD/CAM Tuft software
• Knowledge of CAD/CAM Jacquard, Dobby (NedGraphics, Penelope, EAT, etc.) a bonus
• Knowledge/Integration of production looms very beneficial
• Excellent communicator and team player
• Advanced Computer Skills
• Bachelor’s degree in Textiles or Textile Design
• Ability to prioritize tasks and meet deadlines
• Organizational skills
• Detail oriented
• Fast learner encompassing a wide range of software
• Help Desk / Technical Support
• Technical problem-solving expertise
• English speaking and any additional languages are a plus (e.g. Turkish)
• Experience with 2D/3D pattern software a bonus (Optitex, Gerber, Lectra, etc.)
• Experience with Adobe Illustrator/Photoshop for fashion and textile design a bonus