Texas Licensed Call Center Representative

Konsus, Inc. (Superside); United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is hiring a Call Center Representative to provide stellar service to customers. Your role will involve assisting with inquiries, helping customers navigate insurance coverage, and offering sales support. This position requires strong communication skills and a commitment to customer care in a dynamic environment.

Qualifications

• Minimum two years relevant work experience or two years post-secondary education required.
• Ability to work full-time, evenings and weekends necessary.
• High-speed internet and designated workspace are essential.

Responsibilities

• Support customer inquiries regarding insurance coverage and billing issues.
• Share product expertise to ensure appropriate coverage.
• Assist customers in setting up new claim reports.

Skills

Customer service

Empathy

Communication

Education

Two years post-secondary education

Job description

A company is looking for a Call Center Representative to support customer inquiries and provide service in a fast-paced environment.

Key Responsibilities

• Support customer inquiries regarding insurance coverage, rates, and billing issues while offering additional products
• Share expertise on products and services to ensure appropriate insurance coverage through benefits selling
• Assist customers in setting up new claim reports with empathy and care

Required Qualifications

• A minimum of two years relevant work experience, or a minimum of two years post-secondary education
• For sales roles, a Property & Casualty license is required, with the opportunity to obtain it during training
• Must be able to work full-time, including evenings and weekends
• Designated workspace free from noise and distractions is required for remote work
• High-speed internet and a wired computer connection are necessary for the position