Texas Cares Rx Systems Analyst

Texas Health and Human Services; Austin (TX); Hybrid; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Systems Analyst IV to enhance the Texas Cares Rx program. This role involves managing IT systems, ensuring data accuracy, and optimizing performance through innovative solutions. The ideal candidate will have a strong background in systems management, data analysis, and reporting, particularly with CRM and SaaS environments. You will collaborate with leadership to provide actionable insights and streamline IT operations. Join a dedicated team committed to making a positive impact in the community while enjoying a comprehensive benefits package and opportunities for career advancement.

Benefits

100% paid employee health insurance

defined benefit pension plan

generous time off benefits

career advancement opportunities

Qualifications

• Minimum 2 years experience in CRM systems and web-based applications.
• Proficient in Power BI and Microsoft Power Platform.

Responsibilities

• Manage and maintain CRM and SaaS systems for program needs.
• Develop reports and dashboards in Power BI for performance insights.

Skills

Data Analysis

Systems Management

Problem-Solving

Communication Skills

Technical Support

Education

Bachelor's in Information Technology

Bachelor's in Computer Science

Tools

Power BI Pro

Microsoft Power Platform

CRM Systems

SaaS

Job description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Functional Title: Texas Cares Rx Systems Analyst

Job Title: Systems Analyst IV

Agency: Health & Human Services Comm

Department: TX Cares Program 13515

Posting Number: 3613

Closing Date: 04/14/2025

Posting Audience: Internal and External

Occupational Category: Community and Social Services

Salary Group: TEXAS-B-23

Salary Range: $5,098.66-$6,701.75

Shift: Day

Telework: Eligible for Telework

Travel: Up to 20%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Job Location City: AUSTIN

Job Location Address: 701 W 51ST ST

Job Description:

The Systems Analyst supports the IT infrastructure of the Texas Cares Rx program, ensuring the smooth operation of its Customer Relationship Management (CRM) system, Software as a Solution (SaaS) system, and integrations with the agency’s Single Sign-On (SSO) service. Reporting to the Program Manager, this role manages data, optimizes system performance, conducts quality assurance reviews, and informs leadership of system maintenance and enhancement needs.

This position oversees and troubleshoots the CRM and SaaS systems, ensuring they align with program needs, maintain data accuracy, and support performance tracking. The Systems Analyst also manages system integration and coordination with the agency’s SSO service and other IT applications through Microsoft Power Platform. Additionally, the role is responsible for developing and maintaining reports in Power BI Pro, providing leadership with key insights into program performance, trends, and areas for improvement.

Beyond system management and reporting, the Systems Analyst identifies opportunities to enhance IT processes, evaluates new technologies, and implements system upgrades that align with the program’s strategic goals. The ideal candidate has a strong background in systems management, data analysis, and reporting, with expertise in CRM, SaaS, Power BI Pro, and IT process improvement. They should be proactive problem-solvers who work independently while supporting the broader needs of the team.

Essential Job Functions:

1. Oversees the management and maintenance of the Customer Relationship Management (CRM) and Software as a Solution (SaaS) systems for the Texas Cares Rx program. This includes ensuring the system meets the needs of the program, troubleshooting technical issues, ensuring data accuracy, and implementing system updates and improvements. Works closely with the program team and IT partners to align the system with program goals and user requirements.
2. Develops and maintains customized reports and dashboards in Power BI. Collaborates with program leadership to create data visualizations that provide actionable insights into program performance, volunteer engagement, and other key metrics.
3. Manages the roles and access privileges of individual users to multiple applications to prevent unauthorized access. Provides ongoing quality assurance review of access in team systems and coordinates solutions for team with agency SSO team.
4. Identifies and implements improvements in IT systems and processes. Evaluates new technologies, ensures system upgrades are completed efficiently, and works to streamline IT operations.
5. Provides ongoing technical support to program staff, assisting with system issues and ensuring that users can effectively utilize the CRM and SaaS systems.
6. Analyzes, troubleshoots, and resolves system hardware, software, and data exchange issues; and provides status reports to management.
7. Other duties as assigned.

Registrations, Licensure Requirements or Certifications:

N/A

Knowledge, Skills and Abilities:

Knowledge of configuration management concepts and tools; best practices governing architecture, infrastructure and security for information systems that collect PII, PHI and HIPAA data; Dataverse tables and uses; Power Platform best practices for application development and operations; project management methodologies and techniques; and business analyst methodologies and techniques.

Skilled in Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments; Customer Relationship Management (CRM) environments; Power BI Pro, and other Microsoft Dynamics reporting tools; Power Automate Cloud Flows, Desktop Flows, and business process flows; extending Power Platform and Power Pages using Java Script and custom plug-ins; Power Platform mobile apps and Power Apps portals; Single Sign On (SSO) systems coordination; and ability to collaborate with other functional and non-technical staff on the project.

Ability to work with multi-tier system development; communicate well both verbally and in writing; facilitate meetings with multiple non-technical and technical staff; analyze business processes, and to develop and present the business case for new or modified IT customer-related products and services.

Initial Screening Criteria:

Graduation from a college or university with major course work in Information Technology, Software Engineering, Computer Science, or related field preferred. May substitute direct work experience on a year-for-year basis, including work as an Information Systems Administrator, Systems Analyst, or similar job functions that involve technical analysis, design, implementation, maintenance, or modification of IT systems.

Minimum of two (2) years experience as an Information Systems Administrator, Systems Analyst or similar job function with at least one (1) of the two (2) years supporting a web-based application or related experience required.

Minimum of two (2) years experience in Customer Relationship Management (CRM) systems required.

At least one (1) year experience with Microsoft Power Platform preferred.

At least one (1) year experience in SaaS/PaaS services preferred.

At least one (1) year experience in Texas Health and Human Services operations preferred.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work.

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.