Testing Coordinator

https:/www.scheurer.org/careers/; Ohio; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Testing Coordinator to ensure the smooth operation of testing services for students with accommodations. This role involves organizing testing materials, maintaining confidentiality, and communicating effectively with students and faculty. The ideal candidate will have strong customer service skills and experience in a fast-paced environment. Join a welcoming community focused on well-being and curiosity, where your contributions will have a meaningful impact on the academic success of students. If you're passionate about supporting individuals with disabilities and thrive in a collaborative setting, this opportunity is for you.

Qualifications

• 3 to 5 years of customer service experience, preferably with individuals with disabilities.
• Strong skills in Microsoft Office and Google Apps are essential.

Responsibilities

• Coordinate testing accommodations for students registered with Disability Resources.
• Monitor multiple testing rooms and ensure academic integrity.

Skills

Microsoft Office

Google Apps

Customer Service

Assistive Technology

Multi-tasking

Education

High School Diploma

Some College

Tools

Accessible Information Management (AIM)

HCM

SIS

Canvas

Job description

POSITION OBJECTIVE

Working under general direction, the Testing Coordinator performs a variety of duties to ensure the smooth operation of the office. Duties include facilitating testing for Case Western Reserve University students registered with accommodations and administering exams in Accommodated Testing and Services, as well as providing administrative support for the office.

As a student affairs professional at Case Western Reserve University, this position will be expected to contribute to a welcoming community, focus on the well-being of others, and encourage curiosity among those we serve.

ESSENTIAL FUNCTIONS

Organize and coordinate testing accommodations for undergraduate, graduate, and professional students registered with Disability Resources, completing the necessary steps that ensure that the testing services provided are compliant with Section 504 and the Americans with Disabilities Act, maintain the confidentiality of the students using accommodations, provide the individualized testing requirements of each student, and maintain the testing requirements of faculty. Prepare test materials, including the download of files to print, packaging of tests in envelopes according to specific courses/instructors and accurate labelling of the packages with pertinent information to ensure the correct exam is distributed. Preserve the academic integrity of the testing process. This includes simultaneously monitoring activities for multiple separate testing rooms via closed-circuit cameras, watching for prohibited activity or items that violate the university academic integrity policies and being attentive to the timing of exams by calling stop time when necessary. Work independently, Monday through Friday, outside of traditional office hours for extended testing schedules. This will include early morning and beyond 5 p.m. (60%)
Communicate student inquiries to faculty via email or phone during exams/quizzes. Communicate to students¿ responses to questions as well as distribute faculty-initiated test corrections to students in a timely, professional manner. Alert faculty of completed exams in a timely manner and respond in a polite, confidential manner when faculty express concerns or ask questions about the accommodated testing process and about individual students. (30%)

NONESSENTIAL FUNCTIONS

Maintain accurate, confidential test status records, refer to records to answer questions, and build reports for staff meetings and scorecards, using the Accessibility Information Management (AIM), a web-based program that assists the department in maintaining accurate and timely accommodated testing that is compliant with Section 504 and the Americans with Disabilities Act. (5%)
Perform other duties as assigned. (5%)

CONTACTS

Department: Daily contact with the Senior Assistant Director of Accommodated Testing to communicate student requests, issues pertaining to accommodate testing procedures and testing activities. Regular contact with Disability Resources staff regarding student testing accommodations.

University: Frequent contact with staff, faculty, and other departmental staff regarding accommodated testing and services; to gather additional student information, inquire about testing material, and return to a faculty for clarification or if a student has a question about a test that needs an immediate answer.

External: Infrequent contact with outside constituents inquiring about the services provided by the Office of Accommodated Testing Services.

Students: Daily contact with undergraduate, graduate, and professional students taking accommodated exams and maintaining the students¿ confidentiality along with being compliant with Section 504 and the Americans with Disabilities Act.

SUPERVISORY RESPONSIBILITY

None.

QUALIFICATIONS

Experience: 3 to 5 years of related experience in customer service with a preference for experience working with individuals with disabilities.

Education: High school education required; some college preferred.

REQUIRED SKILLS

Experience in using Microsoft Office (including PowerPoint) and Google Apps. Ability to learn to use HCM, SIS, and Canvas; as well as assistive technology.
Must learn the testing process, and become proficient in the use of the Accessible Information Management (AIM).
Ability to interact with individuals with disabilities.
Strong customer service skills, ability to multi-task in a fast-paced work environment, work as a member of a team, be detail oriented, be able to communicate issues clearly, and maintain a positive welcoming attitude.
Ability to exercise discretion with confidential materials and information.
Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
Ability to interact with colleagues, supervisors, and customers face to face.
Ability to meet consistent attendance.

WORKING CONDITIONS

Typical office environment. The work schedule is Monday through Friday, with expectation of working outside typical office hours to include early morning or late day after 5 p.m. based on testing volume. The employee will perform repetitive motion using computer mouse and keyboard to type.