Testing & Charging Supervisor

Interstate All Battery Center; Town of Texas (WI); On-site; USD 56,000 - 90,000; Full time

Benefits offered by this job

Comprehensive healthcare benefits

Wellness program

Onsite fitness center

Career development opportunities

Job summary

Interstate Batteries is seeking a Testing and Charging Customer Care Supervisor to oversee the T&C Customer Care team, drive service excellence, and improve processes across the program. You will work with Sales and leadership to escalate issues and align dealer contracts with program parameters.

The role requires strong leadership, call center experience, and excellent communication. You will mentor team members and report on key metrics to ensure high customer satisfaction and program success.

Qualifications

• Bachelor’s or Business degree preferred or equivalent work experience.
• Supervisory or leadership experience preferred.
• Call center experience preferred.
• Battery business knowledge preferred.
• Excellent written and verbal communication skills.
• Ability to balance multiple assignments with little supervision.
• Strong process and analytical skills.
• Self-starter/self-disciplined.
• Proficient in MS Office products, especially Excel.

Responsibilities

• Manage customer relationships by providing service and support in a timely manner.
• Oversee maintenance of Distributor active dealer contracts and ensure dealer needs are met.
• Maintain maximum customer satisfaction.
• Manage special projects as assigned by Department Director or requested by customer.
• Provide daily oversight to the T&C Customer Care team.
• Manage and train Team Members: onboarding, cross-training, skill development.
• Establish, make visible and report on key process and customer care goals and metrics.
• Facilitate communication with Sales, T&C leadership, Distributors, and dealers, serving as the SME and point of escalation, and providing excellence in all points to increase the value of the program.
• Collect empirical, qualitative and anecdotal feedback for regular delivery to the T&C leadership.
• Continuously evaluate current state and drive continuous improvement across all T&C processes.
• Regularly evaluate each Team Member to provide positive and constructive feedback, assist in goal setting and achievement, and lead them through improvement opportunities.
• Provide budget insight for program specific components.

Skills

Leadership/ Supervisory

Customer service

Call center experience

Written and verbal communication

Multitasking

Process and analytical skills

Self-starter

Excel

MS Office

Education

Bachelor’s or Business degree (preferred)

Tools

MS Office

Excel

Job description

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. be your best self At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life.

Purpose of Job

As the Testing and Charging Customer Care Supervisor, you bring value to the organization with your ability to handle customer situations.

Job Components

• Manage customer relationships by providing service and support in a timely manner
• Oversee maintenance of Distributor active dealer "contracts" and ensure dealer needs are met
• Maintain maximum customer satisfaction
• Manage special projects as assigned by Department Director or requested by customer
• Provide daily oversight to the T&C Customer Care team
• Manage and train Team Members: onboarding, cross-training, skill development
• Establish, make visible and report on key process and customer care goals and metrics
• Facilitate communication with Sales, T&C leadership, Distributors, and dealers, serving as the SME and point of escalation, and providing excellence in all points to increase the value of the program
• Collect empirical, qualitative and anecdotal feedback for regular delivery to the T&C leadership
• Continuously evaluate current state and drive continuous improvement across all T&C processes
• Regularly evaluate each Team Member to provide positive and constructive feedback, assist in goal setting and achievement, and lead them through improvement opportunities
• Provide budget insight for program specific components

Qualifications

• Bachelor’s or Business degree preferred or equivalent work experience
• Supervisory or leadership experience preferred
• Call center experience preferred
• Battery business knowledge preferred
• Excellent written and verbal communication skills
• Ability to balance multiple assignments with little supervision
• Strong process and analytical skills
• Self-starter/self-disciplined
• Proficient in MS Office products, especially Excel

Scope Data

Ensure the consistent, day-to-day performance of our commitments

Work with internal departments toward the completion of critical projects

Aid in bringing uncooperative Distributors into compliance with program parameters

Work Environment

Ability to sustain posture in a seated position for prolonged periods of time

Regularly required to use hands to grasp or handle, and talk and hear

Specific vision abilities include close vision, depth perception and ability to adjust focus

Ability to occasionally lift and/or move 50+ lbs.

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.

Why Join Interstate Batteries?

• Your Health Comprehensive healthcare benefits, company supported wellness program, onsite fitness center***
• Your Career Wide range of professional development opportunities, training, resources and tools
• Your Money Competitive pay and bonus structure, saving and investment options that help you reach your financial goals and plan for your future ***benefits vary by office