Test & Repair Technician Lead (RMA)

SPX; Fremont (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a Test and Repair Technician Lead to manage the RMA process for RF systems. In this pivotal role, you will evaluate and repair customer returns, ensuring that all products meet stringent quality standards. With a focus on problem-solving and attention to detail, you'll work with cross-functional teams to identify root causes of defects and enhance operational efficiency. This is a fantastic opportunity to join a diverse team dedicated to building solutions that impact the world positively. If you have a passion for technology and a drive for excellence, this role is perfect for you.

Benefits

Generous paid time off

Competitive health insurance

401(k) match

Educational assistance

Leadership development programs

Qualifications

• 5+ years of experience in testing and troubleshooting RF-based equipment.
• Strong knowledge of RF, DC, and electronics theory.

Responsibilities

• Manage customer returns and ensure repaired units meet quality requirements.
• Evaluate and repair RF products, documenting results and actions taken.

Skills

Testing RF-based equipment

Troubleshooting

Manufacturing test processes

Microsoft Office Suite

LabView

Linux

Electrical circuitry troubleshooting

Communication skills

Education

AS Degree in Electrical Engineering

Tools

Test RF testing equipment

Various hand tools

Job description

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of Detection and Measurement, TCI is a global leader in innovative spectrum monitoring and signals intelligence systems. With solutions to ensure the efficient use of frequencies, long-distance communications, monitoring, and security communications intelligence applications, we improve communications and protect military forces and infrastructure around the world.

SPX is a diverse team of unique individuals who all make an impact. As a Test and Repair Technician Lead (RMA), you will be responsible for evaluating and repairing customer returns of RF (Radio Frequency) system hardware and for leading and managing the day-to-day RMA (Return Material Authorization) test and repair operation. This includes the debugging, testing, and repairing of defective customer returns to our facility in Fremont, CA. You will maintain expertise in testing and diagnosing issues to ensure (a) repaired products shipped back to customers meet internal and customer functional/quality requirements and (b) the root cause of the repaired defect is identified and raised to operations and/or engineering. This position will adhere to the ISO 9000 quality standard. This is a 100% on-site role.

What you can expect in this role (Job Responsibilities)

• Manage customer returns through the end-to-end RMA repair process to ensure every repaired unit meets performance and high-quality requirements.
• Evaluate customer returns of failed/faulty RF products by performing failure replication/debug on RF-based systems using test RF testing equipment.
• Document evaluation results, including any issues encountered and the actions/repairs taken to resolve them.
• Repair failed/faulty units, including identifying components required for repair and replacing faulty components or creating routing through assembly or outside suppliers.
• Manage outside repair service centers and coordinate the communication and movement of material to ensure repairs are done at high quality and on schedule.
• Perform self-inspection to ensure the functionality and reliability of the repaired systems and components.
• Complete required process documentation including Agile RMA tickets.
• Estimate the labor and materials required for the scope of repair or upgrade of RMA products.
• Write and update work instructions and other documents.
• Work with cross-functional teams, providing input to Root Cause Analysis Reports.
• Summarize and communicate field quality issues to the management team.
• Communicate concisely verbally and in writing to the management team, presenting monthly and quarterly RMA test and repair metrics.
• Provide supplemental support to the manufacturing organization by testing and troubleshooting production products when bandwidth allows.
• Other duties as assigned.

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

Required Experience

• Minimum of five years of hands-on proven experience in testing and troubleshooting RF-based equipment.
• Working knowledge and understanding of RF, DC, and electronics theory.
• Strong knowledge of manufacturing test processes and work instruction generation.
• Detail-oriented, reliable, self-motivated, and able to work under pressure with clear communication.
• Strong problem-solving skills and attention to detail.
• Experience working in Microsoft Word, Excel, PowerPoint, Teams, and Outlook.
• Experience in LabView, Linux, and configuration of Windows-based computer products.
• Minimal supervision required.

Preferred Knowledge, Skills, and Abilities

• Prior experience in managing RMA returns.
• Hands-on with the ability to inspect, test, or perform any other task as needed.
• Working understanding of LabView, Linux & Microsoft Windows, and IT networking.
• Ability to read and understand schematics and B.O.M.
• Ability to troubleshoot problems in electrical circuitry.
• Familiar with the use of various hand tools.
• Excellent written and verbal communication skills.
• Experience in the manufacture and testing of PCBAs and wire harness and cable construction.

Education & Certifications

• AS Degree in Electrical, RF, or other Engineering or related degrees.

We recognize that attracting the best talent is key to our strategy and success as a company. As required by law in this state, the quoted pay rate range for this position is $32.00 - $49.00/hour and represents our good faith estimate as to what our ideal candidates are likely to expect. This position is eligible to participate in a discretionary bonus, subject to the rules governing the plan.

How we live our culture

Our culture is at the center of what we do and who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other.

What benefits do we offer?

• Generous and flexible paid time off including personal, caregiver, parental, and volunteer leave.
• Competitive health insurance plans and 401(k) match, with benefits starting day one.
• Competitive and performance-based compensation packages and bonus plans.
• Educational assistance, leadership development programs, and recognition programs.

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.