Test & Repair Technician Lead (RMA)

TCI International, Inc.; California (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Test and Repair Technician Lead to manage the RMA process for RF systems. This role involves evaluating and repairing customer returns, ensuring compliance with quality standards, and leading a team to meet performance objectives. The ideal candidate will have extensive experience in RF equipment, strong problem-solving skills, and a commitment to quality. Join a diverse team dedicated to improving communications and protecting military forces globally. This is a fantastic opportunity to contribute to meaningful projects in a supportive and inclusive environment.

Benefits

Health benefits

401K retirement with company match

Flexible time off

Discretionary bonus

Qualifications

• 5+ years of hands-on experience in RF testing and troubleshooting.
• Strong knowledge of RF and electronics theory required.

Responsibilities

• Manage the end-to-end RMA repair process for RF systems.
• Evaluate and repair customer returns, ensuring high quality.

Skills

Testing and troubleshooting RF based equipment

Knowledge of RF, DC, and electronics theory

Manufacturing test processes

Problem-solving skills

Analytical capabilities

Detail oriented

Self-motivated

Ability to work under pressure

Education

AS Degree in Electrical Engineering

AS Degree in RF Engineering

Tools

Microsoft Office Suite

LabView

Job description

For more than 45 years, TCI has been a market leader in the development of innovative, high-performance communications, spectrum monitoring and communications intelligence systems. TCI’s diverse experience delivers proven solutions for regulatory compliance, monitoring and security, and communications intelligence applications. With advanced spectrum mapping and analytics, data recording capabilities and precision geolocation technology, TCI systems provide vital data for government and military agencies in more than 100 countries worldwide.

Building the people that build the world.

As part of Detection and Measurement, TCI is a global leader in innovative spectrum monitoring and signals intelligence systems. With solutions to ensure the efficient use of frequencies, long distance communications, monitoring and security communications intelligence applications, we improve communications and protect military forces and infrastructure around the world.

SPX is a diverse team of unique individuals who all make an impact. As a Test and Repair Technician Lead (RMA), you will be responsible for evaluating and repairing customer returns of RF (Radio Frequency) system hardware and for leading and managing the day to day RMA (Return Material Authorization) test and repair operation which includes the debugging, testing and repairing of defective customer returns to our facility in Fremont, CA. This position will adhere to the ISO 9000 quality standard and is a 100% on-site role.

What you can expect in this role (Job Responsibilities)

• Manage customer returns through end-to-end RMA repair process ensuring every repaired unit meets performance and high quality requirements.
• Evaluate customer returns of failed/faulty RF product by performing failure replication/debug on RF based systems.
• Document evaluation results, including any issues encountered and the actions/repairs taken to resolve them.
• Repair failed/faulty units including identifying required components for repair.
• Manage outside repair service centers and coordinate communication and movement of material.
• Perform self-inspection to ensure functionality and reliability of systems and components.
• Complete required process documentation including Agile RMA ticket updates.
• Estimate the labor and materials required for repairs.
• Write and update work instructions and other documents.
• Work with cross-functional teams providing input to Root Cause Analysis Reports.
• Communicate field quality issues to management and present monthly and quarterly RMA metrics.
• Provide supplemental support to the manufacturing organization when bandwidth allows.
• Other duties as assigned.

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

Required Experience

• Minimum of five years of hands-on proven experience in testing and troubleshooting RF based equipment.
• Working knowledge of RF, DC, and electronics theory.
• Strong knowledge of manufacturing test processes.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Detail oriented, reliable, self-motivated, and able to work under pressure.
• Flexibility working overtime.
• Strong problem-solving skills and analytical capabilities.
• Experience with Microsoft Office Suite and LabView.

Preferred Knowledge, Skills, and Abilities

• Prior experience in managing RMA returns.
• Hands-on ability to inspect, test or perform any task.
• Ability to read and understand schematics and B.O.M.
• Excellent written and verbal communication skills.

Education & Certifications

• AS Degree in Electrical, RF or related Engineering degrees.

We recognize that attracting the best talent is key to our strategy and success as a company. As required by law in this state, the quoted pay rate range for this position is $32.00 – $49.00/hour. This position is eligible for a discretionary bonus and offers a variety of benefits, including health benefits, 401K retirement with a company match, and flexible time off.

How we live our culture

Our culture is at the center of what we do. We value different backgrounds, experiences, and voices at SPX, and we are committed to creating an inclusive work environment where everyone has a voice.

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SPX Communication Technologies empowers our partners to Command the Spectrum within civilian, law enforcement, intelligence, and defense environments.