Test Management (Phlebotomy) Coordinator - Banner Gateway (Day Shift)

Laboratory Sciences of Arizona; Gilbert (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Laboratory Sciences of Arizona is seeking a Lead Phlebotomist in Gilbert, Arizona. This role involves overseeing daily operations, managing personnel, and ensuring compliance and quality standards. Candidates should have experience in a laboratory environment, strong leadership skills, and proficiency in communication.

The position offers a comprehensive benefits package and requires a high school diploma or equivalent. Preferred qualifications include national phlebotomy certification and bilingual skills in Spanish.

Qualifications

• At least 18 years old.
• One year of experience in a clinical laboratory or two years of equivalent leadership experience.
• Proficient in reading, writing, math, and oral communication.

Responsibilities

• Provides daily operational oversight for the shift.
• Manages personnel including hiring, training, and coaching.
• Acts as a liaison within multidisciplinary teams.

Skills

Leadership

Communication

Customer Service

Organizational Skills

Medical Terminology Knowledge

Education

High school diploma or equivalent

Associate’s degree in Allied Health or related field

Job description

Primary City/State: Gilbert, Arizona

Position: Lead Phlebotomist – Department: Procurement-Gateway – Shift: Day (Monday-Thursday 9am-7:30pm, rotating holidays and weekends as needed).

Overview

Performs all technical and administrative work within the assigned location/section at an advanced level of competency and efficiency. The leader is a resource for solving complex testing problems, ensuring quality improvement, regulatory compliance, and providing shift supervision.

Core Responsibilities

• Provides daily operational oversight for the shift, including schedule determination and workflow management. Provides technical and procedural support to bench level positions.
• Focuses on quality by reviewing records, ensuring QA/QC procedures and instrumentation maintenance meet accrediting standards, and supports management during inspections.
• Participates in financial monitoring, tracks supply usage, supports waste and expense reduction programs, and assists in controlling the section budget.
• Manages personnel, including hiring, training, coaching, retention, and functional competency assessment.
• Acts as a resource and liaison within multidisciplinary teams, interacting with physicians, nurses, and other healthcare professionals to address result or quality inquiries.

Minimum Qualifications

• At least 18 years old.
• High school graduate or equivalent GED.
• One year of experience in an SQL/LSA clinical laboratory environment, or two years of equivalent leadership/training experience, or an associate’s degree in Allied Health or related field.
• Proficient reading, writing, math, and oral communication skills in English.
• Good organizational skills and basic knowledge of departmental resources; knowledge of medical terminology preferred.
• Deep knowledge of instrumentation and procedures used in the section; working knowledge of regulatory and accreditation requirements.
• Strong leadership, human relations, and communication skills, with exceptional customer service orientation and advanced computer skills for Laboratory Information Systems, Hospital Information Systems, and other software.
• Demonstrated behaviors consistent with Laboratory Sciences of Arizona values.

Preferred Qualifications

• National phlebotomy certification.
• Previous management experience or participation in management training programs.
• Bilingual in Spanish/English.
• Additional related education and/or experience, and knowledge of medical terminology.

Benefits

The position offers a comprehensive benefit package for all benefit-eligible employees.

EEO Statement

EEO/Disabled/Veterans

Laboratory Sciences of Arizona supports a drug‑free work environment.