Test Engineer - Repair & Troubleshooting for Server/Storage

Hyve Solutions; Olive Branch (MS); Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Mental Health Care

401K with match

Paid Holidays, Vacation & Sick Days

Tuition Reimbursement

Perks at Work

LEAP Program

MyFlexPay

Zusammenfassung

Hyve Solutions in Mississippi is seeking a detail-oriented, hands-on engineer to provide Level 3 tech support on server, storage, and GPU repair. The role requires a Bachelor's degree in computer or electrical engineering and at least 3 years of related experience.

You will sustain repair procedures, train staff, drive defect reduction, and lead repair teams while collaborating with cross-functional groups in a fast-paced, manufacturing environment.

Qualifikationen

• Bachelor's degree in computer/electrical engineering or equivalent is a plus.
• Minimum of 3 years related experience.
• Analytical and problem-solving skills.
• Prior knowledge of using a ticket tracking system (i.e. Jira).
• Prior knowledge of using PLM system (i.e. Agile) would be a benefit.
• Knowledge of manufacturing systems.
• Effective in time management and delegation.
• Skilled in debugging and root cause analysis.
• Knowledge of programming and databases (Python and MySQL are required, PHP is a plus).
• Demonstrated knowledge of Lean philosophies and experienced in practicing those applications.

Aufgaben

• Provide Level 3 tech support on trouble shooting/ failure analysis for server/rack/storage/GPU products in repair.
• Sustain repair training procedures and related documentation. Train employees.
• Make improvements in repair the area to reduce defects, failures, and labor cost.
• Maintain repair reporting tools/websites from test DB up to date.
• Globally support repair escalated issues.
• Leadership, provide technical direction to test, assembly, and repair teams.
• Hiring and retaining repair technician talent.
• Install hardware into racks, rack cable management, and preventive maintenance.
• Review and maintain repair test equipment and capacity.
• Experience working on complex problems where analysis or data requires evaluation and identifiable factors and interacting with leadership on matters concerning several functional areas, divisions, and/or customers.
• Provide solutions to problems of moderate complexity that require the evaluation of readily distinguishable factors using standard techniques and methodologies.
• Interface with peers, both internal and external to the organization, to complete various reporting and follow-up tasks.
• Guide the completion of projects and conduct technical tasks and/or set specific technical strategy and direction for self and/or others.

Kenntnisse

Analytical thinking

Problem solving

Communication

Time management

Self-motivated

Ausbildung

Bachelor's degree in computer/electrical engineering

Minimum 3 years related experience

Tools

Jira

PLM/Agile

Jobbeschreibung

Hyve Solutions in Mississippi is seeking a detail-oriented, hands-on engineer to provide Level 3 tech support on server, storage, and GPU repair. The role requires a Bachelor's degree in computer or electrical engineering and at least 3 years of related experience.

You will sustain repair procedures, train staff, drive defect reduction, and lead repair teams while collaborating with cross-functional groups in a fast-paced, manufacturing environment.