Test Center Monitor Supervisor

New York State Department of Civil Service; Buffalo (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

The New York State Department of Civil Service is seeking a Test Center Monitor Supervisor who will manage test administrations and ensure compliance with guidelines. Responsibilities include overseeing test staff, assisting candidates, and handling test materials securely. Ideal candidates will have a high school diploma and experience in customer service and supervision.

Qualifications

• Possession of a High School Diploma or GED.
• Two years of customer service work experience and one year of supervisory experience.
• Ability to work with a diverse population in a calm and courteous manner.

Responsibilities

• Manage and oversee test administration at a test site.
• Assist candidates with testing devices and environments.
• Maintain contact with Civil Service Test Administration staff.

Skills

Customer Service

Supervisory Skills

Computer Operation

Education

High School Diploma or GED

Job description

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New York State Department of Civil Service provided pay range

This range is provided by New York State Department of Civil Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $24.00/hr

Description

Duties Description

The Civil Service Test Center Supervisor (TCS) is responsible for managing and overseeing test administration at a test site or virtually through the use of a computer and web camera. The duties of the TCS may include:

• Understanding and complying with all examination guidelines, policies, and procedures.
• Arranging facility use and planning rooms according to candidate count.
• Providing assistance to test site staff and candidates.
• Charging of computer testing devices (Chromebooks) prior to administration of candidate exams (computerized testing).
• Assisting in the set up and distribution of computer testing devices (Chromebooks) to candidates, as well as assisting candidates with logging into and completing the submission of their exams if necessary.
• Utilizing software to virtually proctor candidates in a remote setting (if necessary)
• Assisting in training monitoring staff in the use of remote proctoring software.
• Maintaining contact with Civil Service Test Administration staff before and after the administration of examinations on a given test date.
• Receiving, distributing, and returning test material in a secure manner.
• Collecting, cleaning, and returning computer testing devices (Chromebooks) to the charging cart(s). Securely storing the charging cart(s).
• Travel will be required throughout the School Districts.
  
  

Qualifications

Minimum Qualifications

• Possession of a High School Diploma or GED.
• Two years of customer service work experience and one year of supervisory experience.
• Ability to work with a diverse population in a calm and courteous manner under stressful conditions.
• Ability to operate a personal computer and perform basic computer functions
  
  

None

None

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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