Test Center Manager (Warwick, RI)

Pearson; Warwick (RI); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Disability insurance

Paid holidays

401(k) match

ESP P

Tuition reimbursement

Travel insurance

Job summary

Pearson VUE is hiring a Test Center Manager for the Warwick, RI location at 301 Metro Center Blvd S103. You will select and coach Test Administrators, manage daily operations, and ensure a secure, smooth testing environment. Starting pay is $19.00 per hour and benefits eligible on hire date.

The role requires strong customer service and supervision skills, flexibility in work hours, and the ability to lead a small team across shifts while maintaining high standards for testing procedures.

Qualifications

• Minimum of one year customer service experience preferred.
• One year supervision experience in customer service preferred.
• High school diploma or equivalent is required.
• Bachelor's degree or equivalent business experience preferred.
• Team leading and training skills, and exposure to a testing environment are strongly preferred.
• Must be flexible in work hours and days.
• Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.

Responsibilities

• 60% of daily tasks are Test Administrator responsibilities: Arrive on time for shifts and open/close site.
• Check in examinees, verify IDs, explain exam process, monitor testing, and maintain secure environment.
• Coordinate with internal technical support to fix issues and follow policies.
• Keep testing center clean and professional; perform light housekeeping as needed.
• 40% of daily tasks are Test Center Manager responsibilities: supervise a small team and staffing.
• Train, coach staff; handle facility issues; manage scheduling and conflict resolution.

Skills

Customer service

Supervision experience

Team leadership

Communication skills

Flexibility in hours

MS Office

Education

High school diploma or equivalent

Bachelor's degree or equivalent business experience

Tools

Microsoft Office

Job description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world.

Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world's most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses.

Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Expand your career at Pearson VUE in our Test Center Manager position forour Warwick, RI location which will be at 301 Metro Center Blvd S103. You will utilize your communication and customer skills with externalcustomers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.

Starting pay is $19.00 per hour. This position is benefits eligible effective on your hire date. For more information, you may visit https://pearsonbenefitsus.com/new-employees/.

• Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits.
• Paid holidays, vacation, sick and personal days per the NCS Pearson policies.
• 401(k) Retirement Plan with employer match.
• Employee Stock Purchase Plan (bi-annual enrollment).
• Tuition Reimbursement.
• Company-paid life insurance and business travel insurance benefits.

Schedule Requirements

• Our ideal candidate demonstrates flexibility and teamwork.
• This is strictly a full-time position and will remain as such.
• Ability to work 35 to 40 hours per week with an expectation to work more hours as needed. Employee must be available to work various shifts between the hours of 7:00 AM to 9:00 PM, various shifts as scheduled, any day Monday through Friday.
• Ability to work approximately 1-2 Saturdays per month.
• Available to address operational problems when not at test center.

Responsibilities

**60% of daily tasks are Test Administrator responsibilities:**

• Arrive on time for all scheduled shifts.
• Performs on-time site opening and closing procedures.
• Understands all testing procedures.
• Checks in examinees, verifies identification, and explains the exam process.
• Monitors examinees while testing.
• Maintains a secure testing environment.
• Communicates with internal technical support to investigate and fix technical issues.
• Strictly adheres to company policies using careful judgment.
• Responsible for maintaining a professional and clean testing center with light housekeeping duties.
• Other duties as assigned.

**40% of daily tasks are Test Center Manager responsibilities:**

• The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
• Site staffing/hiring/retention/conflict resolution/scheduling.
• Trains, develops, and coaches staff.
• First contact for facility issues.
• Ability to multi-task.

Qualifications

• Minimum of one year customer service experience preferred.
• One year supervision experience in customer service preferred.
• High school diploma or equivalent is required.
• Bachelor's degree or equivalent businessexperience preferred.
• Team leading and training skills, and exposure to a testing environment are stronglypreferred.
• Strong communication and customer service skills are a must, delivered with focusedattentiveness and moderate interaction.
• **Must be flexible in work hours and days.**
• Ability to complete all tasks in a timely and efficient manner and handle a reasonableamount of stress.
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, andemail.
• Ability to operate a computer and telephone.
• Must be able to work in a quiet, focused environment and hear words spoken in softvoices.
• Ability to lift up to 20 lbs on occasion.
• Must have the ability to stand for extended periodsof time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.
• Must have the ability to sit for long periods of time.
• Must beable to bend, stoop, and lift from a stooped position.
• Must be able to see small details at a distance.
• Ability to see names clearly on ID cardsand the computer screen.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].