Test Center Manager (Greenville, NC)

Socket.dev; Greenville (NC); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Tuition Reimbursement

Stock Purchase Plan

Life insurance

Job summary

Pearson VUE is hiring for an entry level Test Center Manager in Greenville, NC at 1020 Red Banks Rd. The role blends Test Administrator duties with team leadership, focusing on a secure, well‑run testing center.

Starting pay is $19.00 per hour and the position is benefits eligible from hire date. Scheduling requires 30–40 hours weekly with some weekends; generous benefits include medical, dental, vision, life insurance, 401(k) with employer match and tuition reimbursement.

Qualifications

• Minimum of one year customer service experience preferred.
• One year supervision experience in customer service preferred.
• High school diploma or equivalent required.
• Bachelor's degree or equivalent business experience preferred.
• Team leading and training skills preferred.
• Flexibility in work hours and days required.
• Ability to multi-task and manage stress.

Responsibilities

• 60% of daily tasks are Test Administrator responsibilities: check in examinees, monitor testing, and maintain security.
• Open/close testing site on time, explain exam process, and support technical issues.
• 40% of daily tasks are Test Center Manager responsibilities: supervise staff, hire and schedule, train and coach.
• Address facility issues, coordinate staffing, and ensure a professional testing environment.

Skills

Strong communication

Customer service

Team leading

Multi-tasking

Flexibility

Education

Bachelor's degree or equivalent business experience

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows

Email

Internet

Job description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testingfor informationtechnology, academic, government and professional testing programsaround theworld.

Pearson VUE provides a full suite of services from test development todata management anddelivers exams through the world’s most comprehensive andsecure networkof test centers in more than 180 countries,where we validate the skillsand knowledgeof millions of individuals every year.

Pearson VUE is a business of Pearson, the world’s leading learning company with global-reach andmarket-leading businesses. Pearson is listed on both the London and New Yorkstock exchanges(UK: PSON; NYSE: PSO).

Expand your career at Pearson VUE in our entry level Test Center Manager position forourGreenville NC location. This is at 1020 Red Banks Rd. You will utilize your communication and customer skills with externalcustomers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.

Starting pay is $19.00 per hour.

This position isbenefits eligibleeffective on your hire date. For more information, you may visit https://pearsonbenefitsus.com/new-employees/.

• Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits.
• Paid holidays, vacation, sick and personal days per the NCS Pearson policies.
• 401(k) Retirement Plan with employer match.
• Employee Stock Purchase Plan (bi-annual enrollment).
• Tuition Reimbursement.
• Company-paid life insurance and business travel insurance benefits.

Scheduling Requirements

• Our ideal candidate demonstrates flexibility and teamwork.
• This position is benefit eligible.
• Ability to work30-40 hours per week with an expectation to work more hours as needed.
• Employees must be available to work various shifts between the hours of 7 am to 10:30 pm, various shifts as scheduled, any day Monday through Saturday.
• Ability to work approximately2-3Saturdays per month.Sunday shifts would be infrequent, but apossibilityif the need arises.
• Available to address operational problems when not at test center.

Responsibilities

60% of daily tasks are Test Administrator responsibilities:

• Arrive on time for all scheduled shifts.
• Performs on-time site opening and closing procedures.
• Understands all testing procedures.
• Checks in examinees, verifies identification, and explains the exam process.
• Monitors examinees while testing.
• Maintains a secure testing environment.
• Communicates with internal technical support to investigate and fix technical issues.
• Strictly adheres to company policies using careful judgment.
• Responsible for maintaining a professional and clean testing center with lighthousekeeping duties.
• Other duties as assigned.

40% of daily tasks are Test Center Manager responsibilities:

• The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
• Site staffing/hiring/retention/conflict resolution/scheduling.
• Trains, develops, and coaches staff.
• First contact for facility issues.
• Must be able to see small details at a distance.
• Ability to see names clearly onIDcardsand the computer screen.

Qualifications

• Minimum of one year customer service experience preferred.
• One year supervision experience in customer service preferred.
• High school diploma or equivalent is required.
• Bachelor's degree or equivalent businessexperience preferred.
• Team leading and training skills, and exposure to a testing environment are stronglypreferred.
• Strong communication and customer service skills are a must, delivered with focusedattentiveness and moderate interaction.
• Must be flexible in work hours and days.
• Ability to complete all tasks in a timely and efficient manner and handle a reasonableamount of stress.
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, andemail.
• Ability to operate a computer and telephone.
• Must be able to work in a quiet, focused environment and hear words spoken in softvoices.
• Ability tolift upto 20lbson occasion.
• Must have the ability to stand for extended periodsof time while escorting candidates back and forth, up to 50-100 times per scheduled shift,to and from the testing room.
• Must have the ability to sit for long periods of time.
• Must beable to bend, stoop, and lift from a stooped position.
• Ability to multi-task.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].