Test Center Manager - Lead & Elevate Center Operations

Pearson; Chesapeake (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, Short‑/

Long-Term Disability benefits

Paid holidays, vacation, sick and days

401(k) Retirement Plan with employer2

Employee Stock Purchase Plan

Tuition Reimbursement

Company-paid life insurance

Business travel insurance

Job summary

Pearson VUE is seeking an entry-level Test Center Manager for our Chesapeake, VA location. You will leverage your communication and customer-service skills with external customers while selecting new Test Administrators, coaching staff, and conducting fair performance assessments for current employees.

You will work a 35-40 hour week with multiple shifts between 7am and 8pm, including some Saturdays. Benefits include medical, dental, vision, retirement plans, and tuition reimbursement.

Qualifications

• Minimum of one year customer service experience preferred.
• One year supervision experience in customer service preferred.
• High school diploma or equivalent is required.
• Bachelor's degree or equivalent business experience preferred.
• Team leading and training skills, and exposure to a testing environment are strongly preferred.
• Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
• Must be flexible in work hours and days.
• Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
• Ability to operate a computer and telephone.
• Must be able to work in a quiet, focused environment and hear words spoken in soft voices.
• Ability to lift up to 20 lbs on occasion.
• Must have the ability to stand for extended periods of time and supervise/testing staff.

Responsibilities

• 60% of daily tasks are Test Administrator responsibilities: Arrive on time for all scheduled shifts; perform on-time site opening and closing procedures; understand all testing procedures; check in examinees, verify identification, and explain the exam process; monitor examinees while testing; maintain a secure testing environment; communicate with internal technical support to investigate and fix technical issues; adhere to company policies; maintain a professional testing center with light housekeeping duties; other duties as assigned.
• 40% of daily tasks are Test Center Manager responsibilities: act as onsite manager of a small team; site staffing/hiring/retention/conflict resolution/scheduling; train, develop, coach staff; be first contact for facility issues; ability to multi-task.

Skills

Customer service

Supervision

Team leading

Communication

Flexibility

Education

High school diploma

Bachelor's degree or equivalent experience

Job description

Pearson VUE is seeking an entry-level Test Center Manager for our Chesapeake, VA location. You will leverage your communication and customer-service skills with external customers while selecting new Test Administrators, coaching staff, and conducting fair performance assessments for current employees.

You will work a 35-40 hour week with multiple shifts between 7am and 8pm, including some Saturdays. Benefits include medical, dental, vision, retirement plans, and tuition reimbursement.