Test Center Administrator (PT)

Prometric; Macon (GA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

12 Paid Holidays Off

Paid training

401K

Employee Assistance Program

Job summary

Prometric is seeking a Test Center Administrator in Macon, GA, to provide support and maintain testing integrity during examinations. In this part-time role, you will be responsible for verifying candidates' identifications and ensuring adherence to policies while providing a comfortable testing environment.

Qualified candidates should have a high school diploma and customer service experience. Additional benefits include a flexible schedule, paid training, and 401K options for those working 20+ hours weekly.

Qualifications

• Minimum one year of customer service experience.
• Must be at least 18 years old.
• Ability to physically lift up to 40 pounds.

Responsibilities

• Greet examinees and verify identification.
• Monitor candidates as they complete exams.
• Ensure a fair testing experience for all candidates.

Skills

Customer service experience

Communication skills

Report writing

Microsoft Office knowledge

Education

High school diploma or equivalent

College experience

Job description

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Job Title

Test Center Administrator

Reports To

Test Center Manager

Department

Test Center

Location

Macon, GA 31210, 13312 Northside Dr

Job Overview

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast‑paced environments that support people who are taking life‑changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.

Benefits

For employees hired for 20+ hours:

• 12 Paid Holidays Off annually based on work schedule and start date
• No selling or quotas
• Office setting environment
• No inventory, stocking, floor moves or overnight shifts!
• Paid training
• Sick time prorated based on start date
• 401K
• Employee Assistance Program
• Vision
• FSA

For full‑time employees:

• Legal
• Vacation

Schedule

Part‑time: 20 hours per week. Hours vary, with availability Monday to Saturday, 7 am to 10 pm, including Saturday and occasional evenings, and possible Sunday hours. Flexibility required.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures
• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Ability to be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate fingerprint identification

Qualifications

Education: High school diploma or equivalent required. College experience is a plus.

Experience

Minimum one year of customer service experience in person (call center, retail, restaurant, etc.). Must be at least 18 years old.

Skills

• Ability to communicate professionally and effectively with candidates and coworkers
• Ability to write detailed and accurate reports and correspondence
• Ability to multi‑task and handle small tools, pack equipment for shipping or unpack for installation
• Familiar with Microsoft Windows‑based computer programs and applications (including but not limited to MS Office, Outlook, Explorer‑web browsing)

Physical Job Requirements

• Must be able to bend, stoop, and lift up to 40 pounds
• Ability to remain in a stationary position for extended periods of time while administering exams
• Ability to physically move through test room every 8‑10 minutes and escort candidates to and from testing room
• Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
• Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.