Test Center Administrator (FT)

Prometric; Sycamore (IL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

12 paid holidays off annually

Office-setting environment

Paid training

401(k)

Employee Assistance Program

Vision

Sick time prorated

Job summary

Prometric is seeking a Test Center Administrator to serve as the face of Prometric at the Sycamore test center. You will verify identifications, monitor exams, and enforce policies to uphold exam integrity.

This role supports a busy environment with the aim of delivering a fair testing experience. Ideal candidates have a high school diploma, strong communication skills, and the ability to multi-task while using MS Office and Outlook.

Qualifications

• Must communicate professionally with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Must be able to multi-task and assist with equipment setup.
• Familiar with Windows-based programs including MS Office and Outlook.

Responsibilities

• Greet examinees and verify identification.
• Perform security checks including wand use.
• Monitor exams to uphold integrity and policies.
• Maintain secure environment and materials at all times.
• Assist with scheduling and door security as needed.

Skills

Communication

Reporting & documentation

Multi-tasking

Computer skills

Education

High school diploma

College experience

Tools

MS Office

Outlook

Explorer-Web

Job description

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Job Title: Test Center Administrator

Reports to: Test Center Manager

Department: Test Center

Location: Sycamore, IL

Test Center Address: 1830 Mediterranean Dr Ste 201, Sycamore, IL 60178

Job Overview

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast‑paced environments that support people who are taking life‑changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world. Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer‑based test center environment.

Perks (20+ hours)

• 12 paid holidays off annually based on work schedule and start date
• No selling or quotas
• Office‑setting environment
• No inventory, stocking, floor moves or overnight shifts
• Paid training
• Sick time prorated based on start date
• 401(k)
• Employee Assistance Program
• Vision
• FSA

Perks (Full Time)

• Legal
• Vacation

Available Schedule

• Full Time – Hours will vary
• Site may be open Monday through Saturday 7 a.m. to 6 p.m. Saturday availability required. Occasional evening hours required. Possible Sunday hours.
• Candidate must be open to flexible scheduling and available to work a variety of shifts any day – Monday through Saturday – between 7 a.m. and 10 p.m.
• Schedules are available 2 weeks in advance.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures
• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Be flexible with scheduling based on Prometric days of operations
• Represent Prometric’s vision, mission and values
• Safeguard the test center from misconduct
• Digitally scan and record candidate fingerprint identification (if applicable)

Qualifications

Education

• High school diploma or equivalent required
• College experience a plus

Experience

• Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
• Must be 18 years of age to qualify

Skills

• Ability to communicate professionally and effectively with candidates and coworkers
• Ability to write detailed and accurate reports and correspondence
• Ability to multi‑task and handle small tools, pack equipment for shipping or unpack for installation
• Familiar with Microsoft Windows‑based computer programs and applications (including but not limited to MS Office, Outlook, Explorer‑web browsing)

Physical Job Requirements

• Must be able to bend, stoop, and lift up to 40 pounds
• Ability to remain in a stationary position for extended periods of time while administering exams
• Ability to physically move through the test room every 8‑10 minutes and escort candidates to and from the testing room
• Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
• Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.