Test Center Administrator - Chicago, IL (Financial District)

Pearson; Chicago (IL); On-site; USD 21,000 - 29,000; Part time

Job summary

Pearson VUE in Chicago, IL is hiring a regular part-time Test Administrator to support secure exam delivery and friendly customer service at the Chicago testing center located at 200 West Adams St.

Starting pay is $18.05 per hour with accrued paid sick time. Work hours range between 7:15 AM and 8:30 PM, averaging 10 to 18 hours per week, with shifts Monday through Saturday and some peak-season increases.

Qualifications

• Minimum of 1 year customer service experience is preferred.
• Experience proctoring or invigilating exams is highly preferred.
• High school diploma or equivalent is required at least.
• Beginner to intermediate experience in Microsoft Office.

Responsibilities

• Check in testing candidates, verify identification, and explain the exam process.
• Proctor / invigilate candidates while testing.
• Comply with testing procedures and company policies.
• Troubleshoot technical issues with internal departments.
• Perform light housekeeping duties after each examination.
• Other duties as assigned by manager.

Skills

Customer service

Flexibility

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Pearson VUE offers a great environment to start or grow your career. We are now hiring for a regular part-time Test Administrator to join our team based in Chicago, IL (200 West Adams St) .

Starting pay is $18.05 per hour + eligible for accrued paid sick time. Learn more at https://pearsonbenefitsus.com/new-employees/.

Responsibilities

The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment. In this position, you will be required to:

• Comply with all testing procedures and strictly adhere to company policies using careful judgment
• Check in testing candidates, verify identification, and explain the exam process
• Proctor / invigilate candidates while testing
• Troubleshoot with internal departments to fix technical issues
• Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination
• Other duties as assigned by manager

Schedule Requirements

We're looking for a dependable, team-oriented individual who is flexible and available to work a variety of shifts Monday through Saturday , including approximately 2 Saturdays per month.

Work hours fall between 7:15 AM and 8:30 PM , with specific shifts assigned based on scheduling needs. This position averages approximately 10 to 18 hours per week , with additional hours expected during peak seasons, particularly in the spring and summer.

Candidate must be open to flexible scheduling. While the test center is not open every day, we do need someone who is willing to adjust their availability based on business needs - whether it be for morning, afternoon, and occasional Saturdays shifts.

Schedules are provided at least two to four weeks in advance to help you plan ahead.

Qualifications

• Must be flexible in work hours and days.
• Minimum of 1 year customer service experience is preferred.
• Experience proctoring or invigilating exams is highly preferred.
• High school diploma or equivalent is required at least.
• Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook).
• Must be able to sit for long periods of time and also escort candidates to and from testing room.
• Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation.
• Must be comfortable in a quiet testing environment, able to hear soft voices, and see details from a distance.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job: Test Center Operations

Job Family: LEARNING_&_CONTENT_DELIVERY

Organization: Assessment & Qualifications

Schedule: PART_TIME

Workplace Type: On-site