Test Automation & Quality Assurance Engineer

Confidence Systems; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Confidence Systems is seeking a Test Automation & Quality Assurance Engineer in Atlanta to advance automated testing across UI, API, and end-to-end workflows. You will design and maintain scalable Playwright-based frameworks, write robust tests, and collaborate with engineers to identify root causes and improve software quality.

You will own QA activities from requirements through release, contributing to CI/CD integration and proactive risk assessment.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Strong programming experience with TypeScript.
• Hands-on Playwright automation experience.
• Experience designing, maintaining automated test frameworks.
• Experience with functional, regression, exploratory, integration, and end-to-end testing.
• Experience creating automated API tests and validating backend behavior.
• Strong debugging and root-cause analysis skills.
• Ability to work with Jira, Xray, Confluence, and Atlassian tools.
• Experience with Git-based development workflows.
• Strong communication and collaboration skills.
• Ownership mindset for QA from requirements through release.

Responsibilities

• Design, develop, and maintain scalable automated test frameworks.
• Build and maintain automated tests using Playwright and TypeScript.
• Develop API, UI, functional, integration, regression, and end-to-end tests.
• Analyze requirements to determine test coverage and acceptance criteria.
• Create test scenarios covering happy paths, edge cases, and real workflows.
• Integrate automated testing into CI/CD pipelines.
• Investigate and resolve automation failures in CI and local environments.
• Identify flaky tests and diagnose root causes.
• Perform manual, exploratory, functional, and regression testing when needed.
• Collaborate with engineers to reproduce and resolve defects.
• Document and track defects in Jira with clear steps and evidence.
• Own QA for features from requirements through release.

Skills

TypeScript programming

Playwright automation

Automated test frameworks

API testing

Debugging & root-cause analysis

Jira / Atlassian tools

CI/CD integration

Automation architecture

Cross-functional collaboration

Ownership mindset

Education

Bachelor's in CS/Engineering or related field

Tools

Playwright

TypeScript

Git workflows

REST API testing tooling

Job description

In today’s business climate, a majority of a company’s operating knowledge is in people’s heads, paper, or cloud/network drives, and the speed at which they are moving prohibits them from documenting this critical intellectual property. As a result, this leaves a company exposed to disruption in the servicing of their clients and the operating of their business. Our mission is to instill confidence in the world by helping enterprises continuously optimize for productivity, quality, and consistency across all of their business operations.

The Confidence platform enables companies to define and document business processes and derive real time data on the execution of these processes to measure productivity and efficiency. The system incorporates AI to automate certain parts of the process and verify that the work was done correctly. Learn more here.

We are a Silicon Valley based technology company re-imagining the way work gets done. The founding team is a product development powerhouse, led by our Founding CEO, who is a seasoned entrepreneur, with exits to Amazon, and the author of the book: Winning @ Product Development.

About the Team

Our QA team is responsible for ensuring the delivery of reliable, high-quality software across the Confidence platform. The team combines automation engineering, manual testing, exploratory testing, technical investigation, and release validation.

We work closely with Engineering, Product, Tech Support, Project Management, and clients to identify risks early, prevent regressions, troubleshoot complex technical issues, and continuously improve our testing processes.

The Role

As a Test Automation & Quality Assurance Engineer, you will be a highly technical QA engineer responsible for both software test automation and broader quality engineering.

You will analyze applications and requirements, determine the appropriate testing strategy, design and maintain automated test frameworks, and own QA activities from requirements through release.

This role requires someone who can go beyond simply executing test cases. You should be comfortable writing code, debugging applications, investigating APIs and backend services, reviewing logs, validating databases, working with cloud infrastructure, and collaborating directly with engineers to determine root causes.

You will play an important role in modernizing and expanding our automated testing capabilities while helping the broader engineering organization improve software quality.

Responsibilities

• Design, develop, and maintain scalable automated test frameworks.
• Build and maintain automated tests using Playwright and TypeScript.
• Develop automated UI, API, functional, integration, regression, and end-to-end tests.
• Analyze requirements and acceptance criteria to determine appropriate test coverage.
• Create effective test scenarios covering happy paths, negative cases, edge cases, integrations, and real-world user workflows.
• Determine what should and should not be automated based on risk, value, stability, and maintainability.
• Develop reusable automation components, fixtures, utilities, and test infrastructure.
• Integrate automated testing into CI/CD pipelines.
• Investigate and resolve automation failures, including tests that behave differently locally and in CI environments.
• Identify and resolve flaky tests by determining their underlying root causes rather than relying solely on retries or timeouts.
• Perform manual, exploratory, functional, regression, and user-experience testing when appropriate.
• Test and validate REST APIs, backend workflows, authentication, requests, responses, and data.
• Investigate issues across the UI, APIs, backend services, databases, and infrastructure.
• Review application logs, network activity, API responses, and code as part of technical troubleshooting.
• Validate data and investigate backend and database inconsistencies.
• Work with engineers to reproduce, troubleshoot, and resolve software defects.
• Document and track defects in Jira with clear reproduction steps, evidence, expected results, and actual results.
• Own QA responsibilities for assigned features and projects from requirements through release.
• Participate in release planning, regression testing, risk assessment, and production validation.
• Evaluate open defects and provide risk-based recommendations regarding release readiness.
• Assist with investigation and validation of production issues.
• Communicate QA status, risks, blockers, defects, and recommendations to Engineering, Product, leadership, and clients.
• Help engineers, internal teams, and clients troubleshoot application issues.
• Proactively identify gaps in test coverage, automation, tooling, and QA processes.
• Contribute to improving QA engineering standards, automation architecture, and development practices.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Software Engineering, or a related technical field, or equivalent practical experience.
• Strong programming experience with TypeScript.
• Hands-on experience building and maintaining Playwright automation.
• Experience designing, maintaining, and improving automated test frameworks.
• Experience with functional, regression, exploratory, integration, and end-to-end testing.
• Experience creating automated API tests and validating backend behavior.
• Strong understanding of REST APIs, HTTP, authentication, requests, responses, and backend workflows.
• Experience developing test cases from requirements, acceptance criteria, workflows, and edge cases.
• Strong debugging and root-cause analysis skills.
• Ability to independently diagnose complex technical issues and narrow down the source of failures.
• Comfortable reviewing logs, API responses, network activity, and code when troubleshooting.
• Experience working with Jira, Xray, Confluence, and other Atlassian products.
• Experience with Git-based development workflows.
• Strong written and verbal communication skills.
• Strong collaboration and partnership skills.
• Ability to work directly with Engineering, Product, Support, and other cross-functional teams.
• Ability to clearly communicate defects, findings, risks, and recommendations.
• Strong ownership mindset with the ability to take responsibility for QA activities from requirements through release.

Strongly Preferred Qualifications

• Experience integrating automated testing into CI/CD pipelines.
• Experience with Java/Spring or other backend services.
• Ability to understand, troubleshoot, and make basic changes to Java/Spring services.
• Experience querying databases to validate data and investigate issues.
• Experience with AWS or other cloud environments, including deployments, logs, configuration, and troubleshooting.
• Experience with performance or load testing.
• Experience testing Electron/desktop or mobile applications.
• Experience with Java and/or Python.
• Experience working with microservices.
• Experience with backend frameworks such as Spring Boot or .NET Core.
• Experience with unit testing frameworks such as JUnit, NUnit, or Spock.
• Experience creating and maintaining internal engineering tools, utilities, services, or cloud infrastructure.
• Experience with AI-assisted software development or AI-powered QA/testing tools.

What We’re Looking For

We are looking for someone who thinks like an engineer first and a tester second.

The strongest candidate will:

• Be comfortable writing and maintaining production-quality automation code.
• Understand how modern applications work beyond the UI.
• Be curious about why something failed rather than simply reporting that it failed.
• Follow issues across the UI, API, backend, database, and infrastructure.
• Understand how to balance automation with manual and exploratory testing.
• Make thoughtful, risk-based testing decisions.
• Take ownership of QA rather than waiting for requirements or test cases to be handed to them.
• Communicate clearly with both technical and non-technical stakeholders.
• Advocate for the end user.
• Proactively identify opportunities to improve quality, coverage, automation, and processes.
• Be comfortable working through ambiguous or difficult technical problems.
• Learn new technologies and systems independently.

Application Experience

• Experience testing complex business applications and workflows.
• Experience testing one or more of the following is strongly preferred:
• Financial, billing, invoicing, accounting, or payment applications
• E-commerce and transactional applications
• Recruiting, hiring, or workforce management applications
• Business acquisition, sales, CRM, or client management applications
• Experience testing applications with complex business rules, integrations, APIs, multiple user roles, and transactional data.
• Ability to understand and validate both the technical behavior and underlying business process of an application.

Client & Stakeholder Responsibilities

This role may involve direct communication with clients and other stakeholders.

You should be comfortable:

• Communicating directly with clients regarding defects and technical issues.
• Investigating client-reported problems independently.
• Gathering evidence and determining expected versus actual behavior.
• Handling escalations and high-priority issues professionally.
• Communicating release risks and recommendations clearly.
• Following issues through investigation, resolution, validation, and closure.

QA Ownership

Engineers in this role are expected to take ownership of QA for their assigned features and projects.This includes:

You will be expected to proactively identify testing gaps and determine the appropriate approach based on risk, scope, complexity, and business impact.