Test and Code Compliance Coordinator

KONE, Inc; New York (NY); On-site; USD 63,000 - 83,000; Full time

Benefits offered by this job

Competitive salary

401K Employer Match

Health Insurance

Well-being Program

Paid Time Off

Job summary

KONE is seeking a Test & Code Compliance Coordinator to support the Manhattan, NY branch. This role will initially be in office during training, then move to a hybrid schedule as you gain familiarity with local codes and testing protocols.

You’ll manage scheduling with Service/Repair teams, coordinate with customers and third-party inspectors, and maintain the ATI and SAP documentation. A background in customer service with 2+ years is preferred.

Qualifications

• Proficient in MS Word and Excel
• Well organized
• 2+ years of progressive and successful customer service experience

Responsibilities

• Schedule and coordinate with Service/Repair Supervisors and Repair Operations Specialist in scheduling of other planned repairs to support efficiency in managing technician and crew schedules.
• Work with Branch Staffs on expectations, processes, and information required from Staffs to support Testing and Code Compliance processes.
• For Branches not on ATI Tender Creation, create billable tenders for testing and inspections for customers, follow-up to obtain approval, create Billable Service Orders and requisition parts as required.
• Lead, coordinate, and maintain accuracy of Automatic Test and Inspection Database ( ATI ), SAP contractual testing requirements and report out to General Manager, Service and Solutions weekly
• Track, manage permits and communicate completed inspections to government agencies and customers.
• Adapt to and implement changes as a result of tracking and monitoring local regulatory directives / violations and requirements, Authority Having Jurisdiction ( AHJ ) code compliance.
• Invoice dispute management on billable testing and inspections.

Skills

MS Word

Excel

Well Organized

Education

High School education or equivalent

Tools

SAP

Job description

New York, NY

Full time

R0662964

Founded in 1910, KONE (https://www.kone.com/en/) is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.

Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability (https://www.kone.com/en/sustainability/) leader with repeated recognitions by Forbes (https://www.forbes.com/companies/kone/?sh=3dd0aa0b7d27), Corporate Knights for clean capitalism and others.

Are you ready to make your next career move tojoin our team as our Test & Code Compliance Coordinator for KONE Americas. This role will support our Manhattan, NY branch.

The role will be 100% in office during the training period, eventually transitioning to a hybrid schedule.

• Do you enjoy working in a fast-paced environment and have the ability to multitask on a daily basis?

• Are you able to collaborate with all levels of the organization to achieve business goals?

• Do you thrive in areas where priorities change from time to time?

• Are you skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)?

• Do you demonstrate a passion for quality and results?

• Are you committed to promoting a safety culture in your team?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

As our Test and Code Compliance Coordinator, you will manage local and district processes for scheduling, and interface with Service/Repair Supervisors, customers, 3rd party inspection companies and local regulatory bodies to schedule testing and inspections.

You will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry. A High School education or equivalent.

Other Listed Duties as Needed

• Schedule and coordinate with Service/Repair Supervisors and Repair Operations Specialist in scheduling of other planned repairs to support efficiency in managing technician and crew schedules.

• Work with Branch Staffs on expectations, processes, and information required from Staffs to support Testing and Code Compliance processes.

• For Branches not on ATI Tender Creation, create billable tenders for testing and inspections for customers, follow-up to obtain approval, create Billable Service Orders and requisition parts as required.

• Lead, coordinate, and maintain accuracy of Automatic Test and Inspection Database (ATI), SAP contractual testing requirements and report out to General Manager, Service and Solutions weekly

• Track, manage permits and communicate completed inspections to government agencies and customers.

• Adapt to and implement changes as a result of tracking and monitoring local regulatory directives / violations and requirements, Authority Having Jurisdiction (AHJ) code compliance.

• Invoice dispute management on billable testing and inspections.

Hiring requirements

• Proficient in MS Word and Excel

• Well Organized

Customer service mindset

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation

• We value your authentic self.

• Collaborative, creative, and supportive work environment.

• Passionate about safety, quality, and innovation

• We care about the communities where we live and work.

Beware of Recruitment Scams! (https://www.kone.us/about-us/careers/)

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Read more on www.kone.com/en/careers/

Just some of our many benefits include:

• Competitive salary

• Opportunities to learn and grow

• 401K Employer Match

• 401k Employer Non-elective Contribution

• Well-being Program

• Medical, Prescription, Dental and Vision Insurance

• Digital Health Solutions & Telehealth

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSAs)

• Employee Family Assistance Program (EFAP)

• Family & Medical Leave

• Parental Leave

• Leave to Care for a Domestic Partner

• Paid Time Off & Holidays

• Company Paid Life and AD&D Insurance

• Supplemental Life and AD&D Insurance

• Company Paid Short-term and Long-term Disability

• Buy-Up Long-term Disability

• Critical Illness Insurance

• Hospital Indemnity & Accident Insurance

• Identity Theft Protection

• Legal Insurance

• KONE Credit Union

• Tuition Reimbursement

The hiring range for this role in the Manhattan, NY location is $63,000.00 – $82,740.00 . The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.

#LI-TG1

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.