Test Administrator (Cambridge, MA) (Temporary)

Pearson; Cambridge (MA); On-site; USD 25,000 - 28,000; Part time

Job summary

Pearson VUE in Cambridge, MA is hiring a temporary part-time Test Administrator to help deliver secure exams and provide excellent customer service in a quiet testing environment.

This role requires checking in candidates, verifying IDs, proctoring, light housekeeping, and flexible scheduling from 7:00 AM to 9:00 PM, up to 15 hours weekly, with potential additional hours as needed.

Qualifications

• High school diploma or equivalent required.
• 1 year customer service experience preferred.
• Experience proctoring/exam invigilation preferred.
• Must be flexible in work hours and days.
• Basic Microsoft Office (Word, Excel, Outlook) experience.
• Must sit for long periods and escort candidates to testing room.
• Must be able to lift up to 20 lbs with accommodation.

Responsibilities

• Provide secure exam delivery and excellent customer service in a quiet testing environment.
• Check in candidates, verify IDs, and explain the exam process.
• Proctor/invigilate candidates during exams.
• Troubleshoot technical issues with internal teams.
• Perform light housekeeping duties (vacuum, sanitize keyboards) after each examination.
• Fulfill other duties as assigned.

Skills

Customer service

Exam proctoring

Flexible scheduling

Microsoft Office

Sit for long periods

Lift up to 20 lbs

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world.

Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a temporary part-time Test Administrator to join our team in Cambridge, MA (186 Alewife Brook Parkway, Suite 202).

Please note this is a temporary position that will go through the end of March 2027.

Starting pay is $18.00 per hour + eligible for accrued paid sick time. Learn more at https://pearsonbenefitsus.com/new-employees/.

Responsibilities

The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment. In this position, you will be required to:

• Comply with all testing procedures and strictly adhere to company policies using careful judgment.
• Check in testing candidates, verify identification, and explain the exam process.
• Proctor / invigilate candidates while testing.
• Troubleshoot with internal departments to fix technical issues.
• Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination.
• Other duties as assigned.

Schedule Requirements

Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7:00 AM and 9:00 PM, and about 1-3 Saturdays per month. Sunday shifts would be infrequent, but a possibility if the need arises. Candidate must be open to flexible scheduling.

This is strictly a part-time position and will remain as such, 10-15 hours per week , with an expectation to work more hours if needed.

Schedules are available at least 2 weeks in advance.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 1 year customer service experience is preferred.
• Experience proctoring or invigilating exams is highly preferred.
• Must be flexible in work hours and days.
• Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook).
• Must be able to sit for long periods of time and also escort candidates to and from testing room.
• Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation.
• Must be comfortable in a quiet testing environment, able to hear soft voices, and see details from a distance.

Who we are

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job

Test Center Operations

Job Family

LEARNING_&_CONTENT_DELIVERY

Organization

Assessment & Qualifications

Schedule

PART_TIME

Workplace Type

On-site

Req ID

25924